American has always been average at best. I booked a flight and had some delays due to weather and they accomodated me fine As far as that was concerned. However I paid for an upgrade to first class on one of my flights that day and missed that flight because of another delay on the tarmac. I was unable to use the upgrade I purchased on any other flight and I am still currently trying to get my money back. Which is proving expeptionaly difficult and they offer no way to try and recieve my refund other than through their website. It’s been several weeks and I have still recieved no information or any response what so ever from the airline. In addition, on small planes they offer a valet baggage check for bags that dont fit in the overhead compartments. They return your bag to you on the jet bridge. They mishandled everyones bags and don’t have an efficent method of returning your bag to you. American Airlines has never impressed me but this is ridiculous I will be avoiding the airline for any of my travel needs from now on.
Home American Airlines review by Eric 2016-05-17
