I wanted to change the time of my return flight from a vacation. I called customer service prior to changing, and they said that I would only be charged an additional $30ish from my prior round trip since I’m simply changing my time. I went online to proceed, thinking that they’d only charge an additional $30 for the time change. A couple days later, my bank accoutn was charged $232 for the flight change. I called AA, their customer service rep sounded like he was high, and reading off of a script as far as responding to my concern. I was told to file a complaint on their Customer Relations Form. Filled it out, and although they apologize that I was mislead, they’re still denying to refund me. I will never fly with their service again. They’re so misleading, their customer service has no personal experiences and they basically steal straight from your pocket and just say “sorry”.
Home American Airlines review by Altrina 2016-04-24
