6.9/10

    From 370 passenger reviews

    Michelle

    from Germany - November 23, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Scammed! I couldn’t buy check in luggage when I bought the ticket. The night before I tried to check-in online and that was not possible so I used the Add Bag option. Somehow it was charging me tickets again and baggage in addition but I went ahead and entered by credit card info. I figured I would have to straighten it out at the counter. When I arrived, they had to take time to take off those extra charges but would not honor the checked baggage that was also on the invoice. So our bags went from 220 baht to 849 baht each! What a racket! Carry on had a 7kg Limit and when we got on the plane we realized that the bags being packed in tightly in the overhead bins were certainly not 7kg. Since the email is nonexistent on the website, here it is: [email protected] I did receive an automatic reply so it’s a proven email. I did hear back from them…they will not be refunding me, and will not acknowledge a problem with their website. DO NOT USE THEM! They also left an hour late.

    Matt

    from Japan - November 12, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    WARNING!!! DONT FLY WITH THIS COMPANY!! I got my luggage. And to my surprise I noticed some damage to a wheel. I brought this up to an employee at the airport and I was told there’s nothing that can be done for me because the damage was caused from regular use. if I want give feedback send an email. At home I noticed more damage than I originally saw. My suitcase was cracked in 3 separate spots. When I opened the suitcase a bottle of sake I had was demolished. The sake leaked onto my watch and ruined my watch in the suitcase. I sent an email to simply inform them of how I was treated. I didn’t even ask for the $300 of damage that was caused. I got a return email saying they can’t help me because I didn’t submit a complaint at the airport. I replied to this saying I tried but their employee wouldn’t assist me. They replied with a copy and paste of their policies and procedures for damaged luggage. They were more interested in telling me why they won’t pay for the damage then taking responsibility for what they did.

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    from United States - November 2, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Rediculous. I will never fly this airlines even if my life depended on it. they canceled my flight the day before, would not answer the phone as they have no customer service and I still 3 months later don’t have my international flight resolve. I had to buy another ticket with another airlines the day befor travel. stay far away from this joke airlines.
    every thing gets a unacceptable rating!

    Lionel

    from Singapore - September 19, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    WORST SCAM AIRLINE EVER. CHEAP FLIGHTS GET WAY MORE EXPENSIVE

    Absolutely trash airline with rude staff. They will extort you for more money at the check-in counter. One check-in staff at HCM airport check-in robbed me of 30 USD, daylight robbery for extra check-in luggage. I have traveled to 9 countries multiple times this year with the same one small luggage and one backpack setup with practically the same weight throughout and have NEVER had to pay for extra check-in baggage. A “cheap” flight just became 60% more expensive. What’s more, they have a cheap wet-market weighing scale at the boarding gate (I am not even kidding) to make sure your carry-on bag is less than 7kg. They will hold your flight ransom again until you pay the extra fees in USD same as at the check-in counter. In the end the flight was delayed for exactly 2 hours.

    Go onto Trustpilot, TripAdvisor, Skytrax and other credible review sites. There are so many other horrible one star experiences with this airline. FLY AT YOUR OWN RISK.

    Winnie

    from Singapore - August 13, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I’ve had the WORST ever flight experience in Vietnam with VietJet Air and this is not even exaggerating. Firstly, our original 06:00 flight from Danang to Ho Chi Minh (VJ621) was delayed by 1h45m and this meant that we would miss our connecting flight which departs at 09:00. We emailed the airline for a change of flight to VJ633 and even asked our hotel receptionist to phone them repeatedly but the customer service team has never responded even till today.

    At the HCM airport, the VietJet Air airport staff started picking all the passengers who had suitcases and weighed all of them with the old-school weighing scale. Any bags that were heavier than 7kg would be charged the exorbitant baggage fees. The rude girl with the navy polo t-shirt and short hair was extremely impolite, shouted at the passengers in Vietnamese / English and demonstrated the worst customer service I have ever witnessed. I should have gotten her name so that I can make sure that she would be kicked out of the company.

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