7/10

    From 366 passenger reviews

    Winnie

    from Singapore - August 13, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I’ve had the WORST ever flight experience in Vietnam with VietJet Air and this is not even exaggerating. Firstly, our original 06:00 flight from Danang to Ho Chi Minh (VJ621) was delayed by 1h45m and this meant that we would miss our connecting flight which departs at 09:00. We emailed the airline for a change of flight to VJ633 and even asked our hotel receptionist to phone them repeatedly but the customer service team has never responded even till today.

    At the HCM airport, the VietJet Air airport staff started picking all the passengers who had suitcases and weighed all of them with the old-school weighing scale. Any bags that were heavier than 7kg would be charged the exorbitant baggage fees. The rude girl with the navy polo t-shirt and short hair was extremely impolite, shouted at the passengers in Vietnamese / English and demonstrated the worst customer service I have ever witnessed. I should have gotten her name so that I can make sure that she would be kicked out of the company.

    Daniel

    from South Africa - July 6, 2019

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    We had two flights with Vietjet HAN -DAD, and DAD-SGN all flights were on time. We enjoyed flying with them we didn’t have any issues.

    todd

    from United States - March 31, 2019

    Flew Economy Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Departure DELAYED 1 hour. Intercom advised we would be delayed but NO STAFF to contact at the gate area to ask questions. NO ESTIMATE of how long the delay would be.

    William

    from Malaysia - March 13, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Luggage confiscated exceed 7kg and asked my wife to get it when touched down. But, the luggage never put on the flight instead need to go back to the Tan Soon Nhat airport several times to get it back. In addition, the flight is delayed most of the time. Waiting for luggage is a nightmare. The luggage is a mess and wrong line information.

    Michael

    from - February 14, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    VIETJET SUCKS. The worst Airline and notoriously late. My flight was delayed twice. I checked in no problems, they weighed and tagged my carry on luggage. A half empty cabin bag plus my laptop bag. Travelled the world on many Airlines and never a problem with this combination. Another delay, this time more than 2 hours. Arrived at the gate to see passengers arguing with the staff who demanded to weigh ALL carry on baggage. People were outraged that they had to pay an additional $90 USD for being deemed as “overweight” They slugged everyone with this fee using a block of 1kg to 10kgs over. No warning, no advice from the check in counter upstairs. I argued with the staff who refused to budge. They gave me a choice pay or don’t fly. So after 2 delays and zero apology. Spoke to others on the flight who claimed they will never fly with Vietjet again. I certainly won’t and urge others to boycott this duplicitous thieving company.

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