7/10

    From 362 passenger reviews

    Michael

    from - February 14, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    VIETJET SUCKS. The worst Airline and notoriously late. My flight was delayed twice. I checked in no problems, they weighed and tagged my carry on luggage. A half empty cabin bag plus my laptop bag. Travelled the world on many Airlines and never a problem with this combination. Another delay, this time more than 2 hours. Arrived at the gate to see passengers arguing with the staff who demanded to weigh ALL carry on baggage. People were outraged that they had to pay an additional $90 USD for being deemed as “overweight” They slugged everyone with this fee using a block of 1kg to 10kgs over. No warning, no advice from the check in counter upstairs. I argued with the staff who refused to budge. They gave me a choice pay or don’t fly. So after 2 delays and zero apology. Spoke to others on the flight who claimed they will never fly with Vietjet again. I certainly won’t and urge others to boycott this duplicitous thieving company.

    Jim

    from - January 16, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Have travelled on most types of airline around the world but have never encountered such disgusting service as VietJet Air. This is without doubt the WORST AIRLINE IN THE WORLD. They are absolute con men. They tagged our hand bags at check in so we thought all was fine as they had been weighed. Then on boarding the plane they weighed our bags and said we couldn’t get on unless we paid £30 per bag as they were overweight. Oh but they don’t accept cards. It was then they got super aggressive and told us to pay in cash or get the flight tomorrow. So we did what anyone would do… opened our bags and layered up with as many clothes as possible. We did have to throw some things away too but that’s a small price to pay for not giving these disgusting scam artists another penny. An absolute joke and avoid at all costs. Disgrace to the whole country of Vietnam.

    Hoàng Anh

    from VietJet Air review by Hoàng Anh - November 15, 2018

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    good

    Vicente

    from Thailand - November 15, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    AVOID THIS COMPANY very bad customer support They advanced the departure of my flight 2 hours with out previous information. So I havd to wait one day to flight and they did not cover the extra costs

    Azwin bin

    from - September 4, 2018

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    They made passengers wait for delay many hours without any firm confirmation what time the flight will take off! That’s just unacceptable because we need to wait in the small & busy airport continuously listening to the announcement hoping it was meant for us. Customer service is also non-existent. Just a no-no.

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