7/10

    From 360 passenger reviews

    Hoàng Anh

    from VietJet Air review by Hoàng Anh - November 15, 2018

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    good

    Vicente

    from Thailand - November 15, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    AVOID THIS COMPANY very bad customer support They advanced the departure of my flight 2 hours with out previous information. So I havd to wait one day to flight and they did not cover the extra costs

    Azwin bin

    from - September 4, 2018

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    They made passengers wait for delay many hours without any firm confirmation what time the flight will take off! That’s just unacceptable because we need to wait in the small & busy airport continuously listening to the announcement hoping it was meant for us. Customer service is also non-existent. Just a no-no.

    Jeb

    from - August 9, 2018

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    WORTHLESS. I was scheduled to fly an international route out of Vietnam. I called to reserve a wheelchair and the operator could not understand English though I had opted for English on the touch tone menu. I asked several times to speak to another operator. Finally she told me to wait and put me on hold. No one picked up. I called back several times over the next hour and the lines were all busy. I asked the hotel desk if there were any Vietjet offices nearby and they said no, all by the airport. Finally I decided to eat the ticket, calledThai Airways and purchased a ticket without a problem, and got wheelchair service of course. I will NEVER AGAIN give ONE PENNY to the WORTHLESS Vietjet airlines. Burn me once, shame on you; burn me twice, shame on me. Ain’t gonna happen.

    thienha

    from VietJet Air review by thienha - April 26, 2018

    Flew Business Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Da Nang to Hanoi. Horrible airline. Flown 4 times, 100% delayed. On the day itself you receive multiple emails informing you of flight time changes and constant shift in schedule. Once they have finally decided their departure time a further delay at the airport is guaranteed to follow. Flight itself is very unprofessional. People standing during landing, even walking to my window and blocking my view to see out. Captain even came on the intercom and shouted blast off just before take off. Avoid at all costs.

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