VietJet Air

The worst airline with shitty customer services. The best they can do is ripping off your money with few hundred gram of your hand bag. Do not fly with this trash airline

This is the worst airlines I have flown in my 30 years of business travel!
I bought their Deluxe ticket and part of this service is priority check in. When I checked in at Bangkok I was treated according to my ticket,with good service. However, when I flew home from Ho Chi Minh. The ground staff refused to give me priority check in. I showed them their own company website where is clearly say’s Deluxe ticket holders get priority check in. They responded to me “I never heard of this service” and ” it must be an old promotion or a mistake”!!

The refused to honour ther services unpaid for!

I have written their so called customer service and no one replies to me.

I can’t believe they are being given an award! They must have paid someone to award them this because their airlines if a f**king joke!

Poor customer service –
We had booked a flight from Da nang to Da lat, Vietnam in October 2022. The airlines delayed the flight by 1day and send the update via email. The 1-day delay didn’t suit our plans, as all our bookings were already in place for the week. Hence we had no choice but to cancel it. As per the email, if we cancel, we can get a refund only in the form of a Credit shell, which we can use later. However, this was of no use to us, as there were no other flights for the same day and we had to make another booking with another airline instead. Hence, we requested Viet jet to cancel and give us a full amount refund in our bank account directly. However, even post multiple emails and calls the airlines declined for the same and still insists on a credit shell.

Poor seats
When we traveled to Vietnam from Mumbai, the airfare was quite high and the seats are extremely small and uncomfortable. It didn’t even fit our legs properly. Overall a very poor airline

Prices are very good. Crew polite. Flight from Quy Nhon to Saigon. Booked flight for 16:00. Delayed until 23:30. Seems the airline doesn’t have a cushion to allow for inevitable holdups . Vietjet delays in June officially recorded 26% delays. On the positive side, they did ‘upgrade’ me toa better seat.

Never fly with VietJetAir, because of their terrible ripoff customer service.

I’m on a trip with a bicycle Chiang Mai-Bangkok-Hanoi-Đà Lạt and back, from May 16th thru June 13th/14th.

All these flights are with the same airline, VietJetAir.

With each change of plane, I have to manoeuvre my bike box through the airport. I had nearly two hours between flights from the Đà Lạt plane in Hanoi to the Bangkok plane, but the Đà Lạt plane was late. The staff told me it is too late to get on the Bangkok flight. No more flights to Bangkok that day. So… put me up in a hotel, since it was their fault, as other airlines have done in the past?

No, I had to pay to change flights. Every time I change planes, I have to pay more for the bike. The latest is about $130. I had to also pay for a hotel and taxi fares. They rebooked me onto tomorrow’s flight to Bangkok, but can’t rebook me on the flight to Chiang Mai, even though it is with the same company.

I’m never flying VietJetAir anywhere again.