6.9/10

    From 367 passenger reviews

    Lionel

    from Singapore - September 19, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    WORST SCAM AIRLINE EVER. CHEAP FLIGHTS GET WAY MORE EXPENSIVE

    Absolutely trash airline with rude staff. They will extort you for more money at the check-in counter. One check-in staff at HCM airport check-in robbed me of 30 USD, daylight robbery for extra check-in luggage. I have traveled to 9 countries multiple times this year with the same one small luggage and one backpack setup with practically the same weight throughout and have NEVER had to pay for extra check-in baggage. A “cheap” flight just became 60% more expensive. What’s more, they have a cheap wet-market weighing scale at the boarding gate (I am not even kidding) to make sure your carry-on bag is less than 7kg. They will hold your flight ransom again until you pay the extra fees in USD same as at the check-in counter. In the end the flight was delayed for exactly 2 hours.

    Go onto Trustpilot, TripAdvisor, Skytrax and other credible review sites. There are so many other horrible one star experiences with this airline. FLY AT YOUR OWN RISK.

    Winnie

    from Singapore - August 13, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I’ve had the WORST ever flight experience in Vietnam with VietJet Air and this is not even exaggerating. Firstly, our original 06:00 flight from Danang to Ho Chi Minh (VJ621) was delayed by 1h45m and this meant that we would miss our connecting flight which departs at 09:00. We emailed the airline for a change of flight to VJ633 and even asked our hotel receptionist to phone them repeatedly but the customer service team has never responded even till today.

    At the HCM airport, the VietJet Air airport staff started picking all the passengers who had suitcases and weighed all of them with the old-school weighing scale. Any bags that were heavier than 7kg would be charged the exorbitant baggage fees. The rude girl with the navy polo t-shirt and short hair was extremely impolite, shouted at the passengers in Vietnamese / English and demonstrated the worst customer service I have ever witnessed. I should have gotten her name so that I can make sure that she would be kicked out of the company.

    Daniel

    from South Africa - July 6, 2019

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    We had two flights with Vietjet HAN -DAD, and DAD-SGN all flights were on time. We enjoyed flying with them we didn’t have any issues.

    todd

    from United States - March 31, 2019

    Flew Economy Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Departure DELAYED 1 hour. Intercom advised we would be delayed but NO STAFF to contact at the gate area to ask questions. NO ESTIMATE of how long the delay would be.

    William

    from Malaysia - March 13, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Luggage confiscated exceed 7kg and asked my wife to get it when touched down. But, the luggage never put on the flight instead need to go back to the Tan Soon Nhat airport several times to get it back. In addition, the flight is delayed most of the time. Waiting for luggage is a nightmare. The luggage is a mess and wrong line information.

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