About VietJet Air

VietJet Air, also known as VietJet, is a Vietnamese international low-cost airline headquartered in Hanoi, Vietnam. The airline took to the skies with its inaugural commercial flight and has since established itself prominently both in the domestic and regional aviation market. VietJet stands out due to its attention-grabbing marketing strategies, including the introduction of cabin crews wearing bikinis on selected flights, which was both innovative and controversial. This marketing tactic garnered international attention and underscored the airline's bold approach to establishing its brand identity. The fleet of VietJet is quite modern and comprises a mix of aircraft tailored to provide efficient service for both short and long-haul routes within and beyond Vietnam. The company's focus on cost efficiency and performance, without compromising safety and comfort, makes it a popular choice among travelers seeking affordable air travel options.

Over the years, the airline has significantly expanded its network. Its flight operations are known for high utilization rates, with quick turnaround times and a high frequency of daily flights on key routes, reflecting the robust demand and growing aviation market in the region. VietJet offers a vibrant array of services that enhance the customer experience while maintaining affordability. It provides a variety of ancillary services, including flexible baggage options, in-flight shopping, and diversified meal choices catering to various dietary preferences and cultural tastes.

Additionally, the airline often features promotional fare campaigns and loyalty programs that appeal to a broad segment of passengers, from business travelers to tourists. The online booking system of VietJet is user-friendly, making it easy for passengers to plan and book their travel, further facilitating the popularity of the airline among tech-savvy consumers. This strategic focus on service and technology integration helps VietJet to remain competitive and continue its trajectory of growth in the ever-evolving aviation industry.

Overall Value for Money

4.0

From 344 reviews

Seat and Cabin Space

3.9

From 339 reviews

Customer Service

3.7

From 347 reviews

In Flight Entertainment

3.3

From 275 reviews

Baggage Handling

2.3

From 6 reviews

Check-in Process

2.3

From 7 reviews

Meals and Beverages

3.8

From 287 reviews

Recommend Airline

73.9%

From 353 reviews

Latest Passenger Reviews for VietJet Air

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Deep n
Deep nOct 7, 2024
VietJet Air

I traveled from Mumbai to Ho Chi Minh City (VJ-884) on September 27, 2024, with my 80-year-old mother. It was our first time flying with VietJet Airlines and experiencing Vietnamese culture. Unfortunately, we encountered a particularly rude male flight attendant. When my mother asked him for water upon boarding, he curtly informed her that it would be served later with the meals. About half an hour later, when the meals began arriving, we received one bottle of water each. My mother requested an extra bottle, which the female flight attendant provided. Shockingly, the male attendant then demanded the extra bottle back, snatching it from my mother’s hand. This behavior was both unprofessional and disrespectful. He could have asked money for the bottle of water rather than snatching it. This encounter left a very negative impression of Vietnamese hospitality. Such behavior is not fitting for the airline industry and reflects poorly on the country. If anyone had a similar experience, I’d like to hear how you would react if someone snatched a bottle of water from your mother. I didn’t catch the name of the attendant, but I would recognize him if I saw his picture in the future. VietJet can easily identify him based on the flight details I've share with then on email sent on 7th October 2024. Additionally, I found it bizarre that they required a boarding pass from each passenger before serving meals. My boarding pass was in my bag, and I had to retrieve it, which I’ve never experienced in my many travels. I will not fly with VietJet again and will strongly advise others to be cautious as well.

2 / 10

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