AirAsia Malaysia review by Ron

Worst customer experience with this airline. Not sure how this airline got rated as best low cost airline. Something really wrong of this rating.It has to be more than worst airline. Reasons below. 1. Booked a flight for two from Manila to Panglao on 10th July. 2. Air Asia cancelled the flight on 21st July 3. Logged the refund request with Air Asia on 22nd July. 4. Check with my cases on Air Asia app no action since the day one. 5. chat with chatbot it is cyclic. ask the case ID , then to confirm email, then say we are working and repeat again and again. ask for customer service consultant. It designed in such a way only the previous cycle is working to stop customers reaching them 6. Tried to find a contact number. Only found couple of voice mail numbers not real customer service numbers. So no help. 7. When you book a flight your money straightaway debited. Why cannot refund be done in at least couple of days not two months still not done. This is pretty much day light robbery by this airline. Have flown in more than 50 airline companies in different countries. None of those no way near this bad.