AirAsia Malaysia review by Ronald 2013-06-12

After the way Air Asia has treated and robbed us, I will NEVER EVER fly Air Asia. I will be using Facebook and all other means I can to tell people how bad Air Asia is. On 1 May I booked flights for myself and my wife Singapore to Miri on Friday 14 June and Miri to Singapore Monday 24 June. Because I have to undergo urgent medical tests I have to change the dates of our flights but repeated attempts to change the flights on your website have failed. I have tried several times a day for the past week without success. Every time I try, either I cannot access my bookings or I get the following message after just two seconds: I tried phoning the phone number given on their website and going on their chat line but each time I was been placed in queue and have not had a response after waiting for over one hour. I also sent them two email messages via Facebook and lodged two e-forms via their website, but after a week I have not had the courtesy of a reply.