AirAsia Malaysia review by Venugopal R

I rarely post travel complaints, but our recent experience with AirAsia deserves to be shared. My wife and I followed all the baggage policies, even returned items to reduce weight and paid AUD 94.12 for additional carry-on. Despite this, we were subjected to repeated checks, unclear communication, and poor handling by the staff at the boarding gate. We raised a formal complaint and initially received a reply promising internal review. But after that—complete silence. No update, no refund, no voucher, no apology. We expected better from AirAsia, and hope they address such passenger grievances more responsibly in the future. #AirAsia #CustomerExperience #TravelComplaint #PassengerRights