About Air India
Air India, the flag carrier airline of India, has a storied history that traces back to the early 20th century, positioning it as one of the oldest and most prestigious airlines in the region. Originally founded by a visionary entrepreneur, the airline was initially set up to cater to the air travel needs within India but soon expanded its wings across the continents. Over the decades, Air India played a pivotal role in connecting India with the rest of the world, promoting not just business and tourism but also serving as a bridge for cultural exchanges. The distinctive logo and the traditional attire of its crew reflect the airline's deep-rooted connection to Indian culture and heritage, making it a unique ambassador of the nation's rich traditions on the global stage.
Over the years, Air India has evolved in terms of the scope and quality of its services. It offers a wide range of flight options encompassing several continents and numerous destinations worldwide. The airline is well-known for its hospitality and customer service, embedding the traditional Indian ethos of 'Atithi Devo Bhava' (the guest is god) in all its operations. Its in-flight services are tailored to provide a glimpse into Indian culture through cuisine, in-flight entertainment, and ambience that carries an Indian flavor. Air India also caters to various customer preferences with different classes of travel, providing an enriched travel experience tailored to different levels of comfort and luxury.
The airline's commitment to safety and innovation is evident in its operations and management practices. Air India has been part of numerous alliances and partnerships with other global carriers, enhancing its connectivity and efficiency. These collaborations have enabled Air India to maintain high standards of service and operations, keeping pace with global trends in the aviation industry. Furthermore, the airline plays a significant role in national emergencies and international crises, often conducting evacuation flights and carrying out relief operations. Its commitment to social responsibilities alongside commercial operations marks Air India as more than just an airline, but a key player in humanitarian efforts both domestically and internationally.
Overall Value for Money
2.7
From 142 reviews
Seat and Cabin Space
3.0
From 140 reviews
Customer Service
2.6
From 142 reviews
In Flight Entertainment
2.7
From 121 reviews
Baggage Handling
2.8
From 14 reviews
Check-in Process
2.7
From 15 reviews
Meals and Beverages
2.9
From 136 reviews
Recommend Airline
31.7%
From 145 reviews