Air India

Flight AI 308 – Delhi to Melbourne 7/Jul/2025 The whole Air India airline system seems to be a disaster. The airline system does not know that incoming flight was late, and passengers booked on connecting flight (same airline) were not accommodated for late arrival of the incoming flight. The outgoing flight stayed on scheduled although the poor passengers had only 30 min to make the connecting flight. Absolutely no consideration at all. In this case my flight was from LON to MEL and transit in DELHI, change of aircraft, same AIR India airline. Original booking had 2:20 min transit time in Delhi. The flight from Delhi to Melbourne was scheduled at 1:45am (7/Jul). The Air India flight from London AI162 was originally scheduled to land at 10:55pm (6/Jul). Unfortunately, this flight landed in Delhi at 1:15am (7/Jul). The passenger bound for Melbourne were not informed of any special arrangements for the outgoing flight AI308 which was scheduled at 1:45am (7/Jul) and the schedule was not modified due to late arrival if AI162. My 73 years old wife has wheelchair assistance. The wheelchair attendant practically ran to the next gate, pass security check and made the boarding gate, much to wife’s fear of falling off the wheelchair. Is this how Air India operates? My wife was in business class. I stress business class. The service was absolutely poor. First none of the electronics worked like TV, call button for assistance etc. Secondly it is a 12-hour flight. The attendants failed to serve breakfast on the excuse that everyone was sleeping. A very bad assumption especially when breakfast orders were taken. My diabetic wife suffered due lack of service. The toilets were smelly; the whole crew’s attitude was bad. Passengers had to raise their voices to get some service. I wonder what the situation was in economy if the business class was that bad. Will I ever book Air India – NEVER.

DEL-SFO flight with 15.5 hour flying time. Out of 60 seats in my section, the entertainment system was functional for only three (3) seats! We couldn't even turn on the reading light or call crew for assistance as these functions were connected to the remote of non-functional entertainment system. We were sitting in the dark for most of the time as windows were close for bring external lights. We were a family of three and two of our seats were broken and was very uncomfortable to sit down! Meal quantity was too small and no provisions for intermittent snacks. Glitches in Air India system kept refusing my United Airlines FF status (UA Premier 1K). Finally, it took my FF number, however even after issuing the boarding pass (which shows my UA FF #), Air India system deleted my FF status. So, I was stopped at the boarding gate and was asked to pay for the extra baggage which came with my FF status. It was disappointing! Finally, the gate agent managed to enter my UA FF number again and let go me! I'd NOT recommend Air India to anyone! Neither I will ever take it for myself!

I travel last week from Hyderabad to Jeddah, quality of food very poor (expired yogurt), and they serve in used Plate & cups. totally not good quality.