Air India review by Rama Naidoo

Flight AI 308 – Delhi to Melbourne 7/Jul/2025 The whole Air India airline system seems to be a disaster. The airline system does not know that incoming flight was late, and passengers booked on connecting flight (same airline) were not accommodated for late arrival of the incoming flight. The outgoing flight stayed on scheduled although the poor passengers had only 30 min to make the connecting flight. Absolutely no consideration at all. In this case my flight was from LON to MEL and transit in DELHI, change of aircraft, same AIR India airline. Original booking had 2:20 min transit time in Delhi. The flight from Delhi to Melbourne was scheduled at 1:45am (7/Jul). The Air India flight from London AI162 was originally scheduled to land at 10:55pm (6/Jul). Unfortunately, this flight landed in Delhi at 1:15am (7/Jul). The passenger bound for Melbourne were not informed of any special arrangements for the outgoing flight AI308 which was scheduled at 1:45am (7/Jul) and the schedule was not modified due to late arrival if AI162. My 73 years old wife has wheelchair assistance. The wheelchair attendant practically ran to the next gate, pass security check and made the boarding gate, much to wife’s fear of falling off the wheelchair. Is this how Air India operates? My wife was in business class. I stress business class. The service was absolutely poor. First none of the electronics worked like TV, call button for assistance etc. Secondly it is a 12-hour flight. The attendants failed to serve breakfast on the excuse that everyone was sleeping. A very bad assumption especially when breakfast orders were taken. My diabetic wife suffered due lack of service. The toilets were smelly; the whole crew’s attitude was bad. Passengers had to raise their voices to get some service. I wonder what the situation was in economy if the business class was that bad. Will I ever book Air India – NEVER.