3.7/10

    From 87 passenger reviews

    Joana

    from United Kingdom - July 4, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Meals and Beverages

    • Recommend Airline

      Yes

    Terrible customer service. Targeting customers to pay for extra luggage at all costs without informing them properly. Used to serve a snack but now not even a glass of water. Terrible standard. Have been flying with them for 12 years but seriously reconsidering now. Zero respect for customers and service way below average for a non low cost airline. Would recommend to use as last resource only.

    Will

    from United States - June 19, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    They have recently changed their personal items weight limit to 2kg, and they charge 125 EUR at the gate if exceeded. Absolute gangsters, never again.

    Frank

    from Germany - June 12, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    WOW! TAP managed to cancel our flights and to book us on a flight the day before! And TAP alo was able to not send us an information about this, not by mail neither by mobile, just: nothing! Just by accident we noticed. – But TAP never answered the complaint and ask for a compensation. Barely nothing ever came. We are done with this airline!

    Stan

    from United States - May 23, 2023

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    It’s been 9 months since my terrible experience with TAP. Warning! Do not fly with this airline. Got to airport and found that flight had to stop midway and that it couldn’t get to us. Had to spend the night. TAP would not get us a hotel room. Said they would reimburse us. I’ve been trying for 8 months and I still get the same email reply from them. Of course our flight the next day was delayed hours causing us to miss our connection in Lisbon. Zero luck getting reimbursed on that as well. Don’t expect any reimbursements from these people. It’s amazing they’re still flying. I’ve seen my comments repeated often times in these reviews of TAP. I’m sorry, but that isn’t business class. All I can say is read all the comments. Stay away from TAP!

    Robert

    from United States - February 26, 2023

    Flew First Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    My first TAP flight was in 2003 from Lisbon to San Paulo in First Class. They only served one drink. I do not remember a meal. The seats were uncomfortable compared to American, Delta, British Airways, etc.
    I gave them another chance last year fling from Miami to Lisbon in Business Class (This replaces First Class). This was a whole new world. I had a one seat to bed so I did not have a fellow passenger next to me. Great entertainment choices on a quality screen and headphones. I was served a appetizer, salad, main course and dessert along with wine. The food was fresh, tasted great and was as good as any of the other airlines. The seat bed/bed was very comfortable.
    My only negative comments: They were late taking off from Miami so I missed my prepaid van service to the cruise hotel. The staff did not follow up to check on refill of drinks or any other passenger requests. They did promptly comply if you walked up to their area in the front of the plain.

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