3.9/10

    From 76 passenger reviews

    Florian

    from Switzerland - September 22, 2020

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Cleaness of the airplane in the business class from Lissabon to Sal early this year was mediocre at best. Arriving in Sal the airline had “forgotten” all our luggage in Lissabon. No airline representative available, had to pick-up my luggage 24 hours later around midnight. Even after hours in the phone line no refunds, emails are only replied to after weeks. Even considering COVID the airline is significantly below standard and should not be in Star Alliance.

    Nuno

    from Portugal - September 17, 2020

    Flew Economy Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Maybe a Low Cost

    jack

    from United States - July 24, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The worst and most unethical airline there is.

    My son had a flight for summer studies in Spain. A reservation was made and after payment the fee was charged for the flight. Because of Covid the airline cancelled the flight and on top of that Spain was locked down.
    I have been trying to get a refund from the airline but they have refused to pay back the amount and say we only can issue a voucher. My son will not be going for summer school so I have refused the voucher.

    Please Please boycott this airline if you have a choice.

    Thank you.

    Danny

    from United States - May 14, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Air Portugal is by far the worst airline I have ever had to deal with. They changed my flight three times, twice within a few days of takeoff, and made it physically impossible for me to make a connecting – they switched my connecting airport, giving me a four hour layover in which I had to transfer from Lisbon to Porto (an over three hour journey that is also expensive). It would have been impossible to make my flight.

    When I requested to cancel, they never responded to me. When I complained (the second time), they told me that they could not help me. I paid a lot of money to fly to Europe from Boston and TAP took my money and did nothing about it. I have consistently badgered them and in three months they sent me that one email.

    I bought insurance and only needed a confirmation of canceling in order to get my money back, but TAP is so incapable that they could not even do that. Assholes.

    Never flying TAP again, I hope their company goes bankrupt as karma for how poorly they treat customers.

    Suzette

    from United States - April 15, 2020

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This trip was canceled due to Covid, understandable. At first, everything was fine, promised a refund immediately upon contacting them. A week goes by, they send an email with a reference no. regarding said refund. Eleven days later they send two vouchers for 120.00 less than I paid for the tickets. I call, they refuse to let me talk to a supervisor, tell me they don’t refund tax, but it was really upgrade charges. My credit is going to make me whole, I am going to post my story everywhere. Liars and thieves, don’t trust them to fly your cat.

    View all Reviews

    SHARE