3.8/10

    From 83 passenger reviews

    Robert

    from United States - February 26, 2023

    Flew First Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    My first TAP flight was in 2003 from Lisbon to San Paulo in First Class. They only served one drink. I do not remember a meal. The seats were uncomfortable compared to American, Delta, British Airways, etc.
    I gave them another chance last year fling from Miami to Lisbon in Business Class (This replaces First Class). This was a whole new world. I had a one seat to bed so I did not have a fellow passenger next to me. Great entertainment choices on a quality screen and headphones. I was served a appetizer, salad, main course and dessert along with wine. The food was fresh, tasted great and was as good as any of the other airlines. The seat bed/bed was very comfortable.
    My only negative comments: They were late taking off from Miami so I missed my prepaid van service to the cruise hotel. The staff did not follow up to check on refill of drinks or any other passenger requests. They did promptly comply if you walked up to their area in the front of the plain.

    Diogo

    from Portugal - January 4, 2023

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Good company

    Joan

    from Germany - December 14, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    They ruined Christmas by cancelling my flight without a refund. Avoid this airline at all costs.

    Goal

    from United States - September 21, 2022

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    We requested a special meal when we purchased tickets. It did not show on our confirmation.
    We called customer service. They said that the special meal had been added.
    Upon check-in, the special meal was not there.
    We called customer service. They said it was too late to add the special meal, and to ask the check-in counter.
    We spoke to the check-in counter. They said to ask at the gate.
    We spoke to TAP at the gate. They said to ask on the plane.
    We asked about the meal on the plane. They said they didn’t have it, sorry.
    At the end of the flight, they realized that they did have the meal, they just had a miscommunication.
    We submitted a ticket after the flight and got the most useless reply. It said they “apologize for the inconvenience caused”, “place the highest value on our Passengers”, and also that there’s nothing they can do.
    At the end of the day, I really┬ádon’t care about the meal. But as you can see, they do not give a crap about you. Be aware that by flying TAP, you’re working with a company that refuses any accountability whatsoever.

    Rach

    from United States - September 8, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    TAKES NO ACCOUNTABLITY FOR LUGGAGE IN THEIR POSSESSION. Negligent, Incompentent, Unaccountable. I am disgusted by the lack of communication or any form on consideration from this airline. Our online claim status never changes from “lost luggage, still searching” the ENTIRE 12 DAYS we were there, despite the bags location being known in Boston. It is clear that not a single person even looked at the claim or made any attempt to send the luggage over. The complete lack of communication, zero attempt to send over the luggage, and zero accountability for their incompetence is absurd. BEWARE OF THIS AIRLINE!

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