Air Europa review by Tomas 2015-06-05

I flew with this airline from Buenos Aires to London via Madrid in April. In brief: absolutely terrible experience. The airline managed to produce a 30 hours+ delay (flight to Madrid was cancelled), during which its staff at the airport acted completely incompetently. Barely anybody spoke English; there was an 2 hours line to the check-in desk to get an information which bus was taking us to the hotel; after the return to airport 24 hours later check-in counter opened only half an hour after arrival (their staff informed us that the responsible colleague has not arrived yet) and afterwards only one counter was opened for 200+ passengers. Worse though was the fact that after the flight was cancelled, I clearly explained to the only English-speaking lady at the desk that I need to be in London on Monday morning in any case, as I had an important meeting. She assured me that this will be taken care of and that the company will call me to the hotel to give me the details of a replacement flight. I never heard from her again and the company just couldn't care less. Generally, this whole nightmare ended only after we persuaded the only reasonable person in the whole staff to book us on