7.6/10

    From 28 passenger reviews

    Graham

    from Papua New Guinea - January 20, 2017

    Flew Economy

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Use this airline for the BKK-PNH leg, always fly economy as its only 50 mins. generally the airline is on-time. it’s comfortable and reliable.

    As a rule I never check luggage, however had to on a leg in November – some lucky baggage attendant now owns a new Ipod.

    The staff are very good, getting all those meals, drinks etc out in that 50 min flight is a credit.

    Dave

    from United States - October 9, 2016

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Lack of customer service. Asked to speak to a manager and was told they were off that day. Had to refund my ticket (30 day process) and reissue new ticket at airport. Next time I will travel another carrier.

    EDITORS COMMENT: Thirty days is quick!! Most airlines are 12 weeks!

    Deborah

    from Belgium - September 22, 2016

    Flew Economy

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Positively surprised.
    For us it was the first time to fly with Bangkok Airways on a domestic flight within Thailand and we were positively surprised. Free wifi in the airport, friendly service and free drinks, as well as free snacks at the airport, which made the waiting time very pleasant.

    Pui

    from Thailand - August 30, 2016

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I am an ex-pat living in Koh Samui and have flown Bangkok Airways dozens of times to many destinations including Hong Kong, Singapore, Kuala Lumpur, Phuket and Bangkok. I have flown both business (blue ribbon) class as well as economy. I have also at one point qualified for their Premier frequent flyer category for one year which provides access to their Blue Ribbon (business class) Lounge for you and a traveling companion even if you fly economy, as well as separate check-in line. I have always found this airline to be very friendly and efficient, with superior in-flight service. Considering the short haul of most flights, their meal/snack service is perfectly adequate. It does vary considerably depending on flight though. The ATRs seem to get a small cold meal like a sandwich, whereas the Airbuses get a normal hot meal. The Blue Ribbon Lounge is as good as any business class lounge for other airlines, especially at BKK Airport with multiple massage chairs and private TV lounge areas. Their normal lounge that all passengers are eligible for is also a very nice perk of flying with Bangkok Airways, serving snacks like chicken pastry puffs, small sandwiches, brownies & sticky rice.

    Stephen

    from Australia - July 22, 2016

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I have flown with Bangkok Airways on numerous occasions both on A320/319 and ATR’s and have always found the flight and service to be exemplary. Their frequent flyer program is free to join and the points quickly accumulate and can be taken as free flights. Their free lounges are a god send and are available to all who have a ticket. I have flown with all the other carriers in Thailand and have found Bangkok Airways to be the best by a country mile. I wouldn’t fly with anyone else.

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