American Airlines review by Monica 2016-06-13

Atrocious Airlines! Worst experience ever. Will never fly with them again. Not only was the flight cancelled (due to a part that was needed, and then the maintenance/install of part, but also due to crew rest restriction) we flew out next day. Lost a day on our trip and bag didn’t arrive til 1.5 days thereafter. They messed up the boarding pass and I had to go thru security check 3x over. Sent back to ticket desk each time. What a debacle. It was the trip that wasn’t meant to be taken! We had to pay for taxi back to airport in morning from hotel. The communication is beyond poor. The left hand doesn’t know what right is doing. The customer service is beyond lacking. Beyond disappointing. A vacation is to destress and relax a person. This only aggravated and caused more stress. When you can’t change your underwear for lack of luggage it’s no vacation. I couldn’t go swimming as no bathing suit to get into. No pajamas, etc. Just an epic fail. I lost wages from work and the stress, anguish and aggravation is priceless. I cannot get the day back that was lost and the cost of hotel room due to AA’S shabby and incompetent. They care not of their customers only of their bottom line $. Sad.