I purchased round-trip tickets for a vacation about 7 months in advance. Within three months, they had changed both my flight to the destination, and back home. The latter was a significant change, adding 5 hours of travel time and disrupting plans both before and after the flight.
I called to get a refund and was told to file a form and I would get a refund on the original payment method within a couple weeks, so to buy alternative flights that worked better.
I followed these directions, but was later told that my “refund” would be in flight credits, rather than the original payment method. This violates both their agent’s instructions AND Department of Transportation regulations. Yet, after multiple phone calls and email exchanges, I have been told that there is no possibility of receiving an actual refund. As I followed directions and immediately purchased new tickets, the flight credits are worthless to me—they duped me into paying double for my tickets and are unwilling to do anything to resolve the situation.
