Worst customer service ever. We were over a hour late departing from Nashville, which made us miss our connecting flight. We had to wait 3 hours to catch the next flight to Vegas, which also left an hour late waiting on catering for a 27 minute flight that did not even serve drink or food. We missed our night in Vegas since we didn’t arrive til 2 in the morning. We were to tired after investing over 10 hours dealing with the flight situation.
Next, we have a flight for 9a departure onthe way home, 20 minutes after our departure time we have to go back to the terminal because they need to reboot the computer system. Why isn’t all the testing done prior to is getting on board, who knows? We are now going on a hour late which probably means we will miss our connecting flight once again. This is the worst airline to fly with. After paying $900 in airfare you would think the quality and service would be a little bit better. I have never encounter any of these problems with Southwest, and southwest doesn’t make you pay for baggage. Rant over. Pick another airline for your own sanity.
Home American Airlines review by Kelly 2016-07-06
