Worst experience ever. Was told my flight was cancelled due to a mechanical issue with a flight attendant chair being broken and we had to rebook. Tried rebooking was told the real issue with the flight was having a short crew. While trying to rebook flight at midnight on 4/2 was told earliest flight was 4/4. Then was told found something that would get me home 4/3 @ 11:30pm, 24 hrs after I should have been home. Had to call 4 times and give them a flight number I found off their website in order to get a flight that got me home @ 6:30pm 4/3. Was hung up in by CS and was also not given hotel or food vouchers. Had to spend night in the hotel and didn’t get to sleep for over 40hrs. Worst experience ever. Filed formal complaint with them probably will never hear back from them. This the short version due to character limitations. I have also shared this experience with all my friends on FB.
Home American Airlines review by Jessica 2016-04-05
