American Airlines review by Candace 2014-08-01

My flight from Chicago to Austin was delayed for hours and, ultimately, cancelled at 1am. Understandable, considering they can’t control the weather. However, it was the service afterward that convinced me to retire my days as an American Airlines flyer. After the cancellation, I spent hours on hold with customer service. Almost 4 hours later, I gave up on contacting them and booked a flight myself the next morning because it was absolutely necessary for me to be in Austin the next day. The next morning I once again attempted to contact customer service, to no avail. Only after arriving in Austin was I finally able to speak to someone. Only to learn that I had, in fact, been booked on a rescheduled flight. I searched through my inbox, spam and trash but had received no email or notification of the rescheduling. If I had been informed or been able to contact customer service, I could have avoided the price of a second ticket as well as the frustrating, cold, distant attitudes of every representative that I’ve contacted since.