AirAsia Malaysia
reviews

AK351 from KUL to CGK. There was no queue at the boarding gate. We took off almost 20 minutes ahead of the scheduled departure time. Overall, this was a very efficient and enjoyable experience, with quick boarding, an early departure, a smooth flight and a timely arrival.

Flight delayed beyond 6 hours. No ground assistance. No customer service. Airline refused to compensate until I submitted the case to the CAAM; only then Airasia refunded my ticket in accordance to the Malaysia regulation.

AirAsia damaged my checked bag and refused to cover the cost of repairing it. Don't trust AirAsia with your belongings.

Worst customer experience with this airline. Not sure how this airline got rated as best low cost airline. Something really wrong of this rating.It has to be more than worst airline. Reasons below. 1. Booked a flight for two from Manila to Panglao on 10th July. 2. Air Asia cancelled the flight on 21st July 3. Logged the refund request with Air Asia on 22nd July. 4. Check with my cases on Air Asia app no action since the day one. 5. chat with chatbot it is cyclic. ask the case ID , then to confirm email, then say we are working and repeat again and again. ask for customer service consultant. It designed in such a way only the previous cycle is working to stop customers reaching them 6. Tried to find a contact number. Only found couple of voice mail numbers not real customer service numbers. So no help. 7. When you book a flight your money straightaway debited. Why cannot refund be done in at least couple of days not two months still not done. This is pretty much day light robbery by this airline. Have flown in more than 50 airline companies in different countries. None of those no way near this bad.

I rarely post travel complaints, but our recent experience with AirAsia deserves to be shared. My wife and I followed all the baggage policies, even returned items to reduce weight and paid AUD 94.12 for additional carry-on. Despite this, we were subjected to repeated checks, unclear communication, and poor handling by the staff at the boarding gate. We raised a formal complaint and initially received a reply promising internal review. But after that—complete silence. No update, no refund, no voucher, no apology. We expected better from AirAsia, and hope they address such passenger grievances more responsibly in the future. #AirAsia #CustomerExperience #TravelComplaint #PassengerRights

NEVER USE THIS AIRLINE! I had a travel plan from Kuala Lumpur to Europe, and one of my changeovers has to be in Chennai Airport (MAA) for several hours. But I wasn't allowed on board due to, as I was told, specific transit requirements as was said by the airline (Air Asia) I had a flight with. They said there is no transit area in MAA and due to this fact I need a transit visa to proceed in my journey. I checked all the information before regarding transit through India and it was said everywhere that if the layover is less than 24 hours there is no need for a transit visa. I also checked specific requirements for MAA but found nothing and was sure everything is going to be fine. I have no idea what happened, I received no further explanation from the airline (I tried to contact them but they have just a chat bot which not allows to connect to person), but my trip was completely spoiled and I had to buy different expensive tickets on spot, my losses were USD 1500+. This is not a thing should happen nowadays.

If I can help it, I will never ever fly with AirAsia again. Customer Service is not something they care about. Their customer portal/mobile app does not work, their live chat is useless. Cabin was clearly not well cleansed because a few passengers and I had our sinus triggered on a flight to Sydney! Their pre-book meal system is haywire and got our orders all wrong! And when I tried to explain to the cabin crew, she cut me off and I had to ask her to shut up and let me finish my sentence! Food served are also overpriced for its lousy taste.

I Understand why it is nicknamed scare asia...

I have not even flown with AirAsia KL-AVV and back, but I would certainly NOT recommend using this airline. They are very dodgy from the minute you choose to book with them to the minute the life circumstances force you to make changes to your initial plans. Absolutely unavailable unreachable and non-existent customer service - email addresses are invalid and send automatic NO-REPLY notifications, robot chats do not make any sense stealing all your energy and time, with absolute "0" result like "Oops, something went wrong" !!! People, for your own sake, PLEASE DO NOT fly with AirAsia. NEVER. EVER. Do not get fooled into cheap flights. You will end up paying MUCH MORE - whether be it money or your health due to the stress they cause, or both actually... AirAsia, let your business be treated the same way you treat your customers!

I express my deepest dissatisfaction with the availability of AirAsia customer service. AirAsia is unimaginably obtuse, blind and completely irresponsible in the light of the recent global pandemic situation/ force majeure. Or they choose to be so to greedily profit from the losses of their clients. My flight is in 2 days, however, the local government officially restricted all citizens to travel. However, to my greatest disappointment, all my attempts to cancel and refund my flight via Malaysia failed. It is impossible to reach them, which shows fear of any feedback because they realize how atrocious their customer service is! As I tried to clarify, there was no way of actually reaching them - all ways of communication are unavailable, robot-chats which, after wasting a lot of time, do not help. I ask for the following: 1. Refund my tickets due to the global pandemic. 2. Provide the valid email address and an actual human being/ real active call center to communicate on cancellation/refund. 3. Update website: crystal clear options when purchasing tickets: not attracting people with cheap flights, and then paying double for baggage, meals... Regrettably your customer