About WestJet

WestJet, a Canadian airline established in the mid-1990s, began as a low-cost alternative to the country's competing major airlines. It was founded with the goal of providing affordable travel options within Canada. The growth of WestJet has been significant and strategic, transitioning from a regional service to an international carrier. This expansion allowed WestJet to not only increase its market presence in Canada but also extend its reach to various destinations in the United States, Europe, Central America, and the Caribbean. The airline was born from the idea of creating a more customer-focused experience compared to its competitors, which translated into friendly service and competitive pricing. The fleet of WestJet is diverse, tailored to efficiently serve both short-haul and long-haul routes. This adaptability has allowed WestJet to cater to a variety of customer needs and preferences, enabling it to effectively compete in both the domestic and international markets. The composition of the fleet reflects WestJet's operational priorities and commitment to maintaining a modern and reliable lineup of aircraft. The airline emphasizes environmental considerations, aiming to make its operations more sustainable through the deployment of more fuel-efficient aircraft and other green initiatives. WestJet offers a range of services designed to enhance passenger comfort and convenience. The airline provides various classes of service, giving passengers the option to choose according to their requirements and budgets. Additional services include a rewards program, which allows frequent flyers to earn points that can be redeemed on flights, upgrades, and other services. WestJet has also invested in technology to improve the efficiency of its operations and customer service, including online check-in, a user-friendly website, and a mobile app. These tools aim to streamline the travel process and provide a seamless experience for passengers from booking to landing.

Overall Value for Money

2.6

From 90 reviews

Seat and Cabin Space

2.9

From 83 reviews

Customer Service

3.1

From 89 reviews

In Flight Entertainment

2.5

From 67 reviews

Baggage Handling

2.1

From 10 reviews

Check-in Process

2.1

From 12 reviews

Meals and Beverages

2.7

From 70 reviews

Recommend Airline

35.0%

From 100 reviews

Latest Passenger Reviews for WestJet

View All
Anna Lucas
Anna LucasNov 12, 2025
Copa Airlines

I've flown Copa twice, once from Washington, D.C., IAD, and once from Denver, DIA. Both, I thought, were great experiences. When flying from IAD, my flight was delayed from Washington to Panama City, resulting in me missing my connection to Guatemala City. However, although this was annoying, it was handled very well. Because I missed the last connection of the night, the airline put every passenger on the plane up in a hotel in Panama City, a very nice one called Hotel Megatropolis, at no cost to us. They also bussed us there, and gave us meal vouchers. They also automatically rebooked us on the next flight out in the morning, and then gave us a time in the morning to be bussed back to the airport, early enough for everyone to make their connections without a time crunch. I was an 18-year-old female solo traveller for this trip, and I felt very safe and relaxes with this hiccup in the trip. My morning flight to Guatemala City was easy and on-time, and my trip back to Dulles a week later was uneventful. A few months ago, in May, I also flew Copa again from Denver, DIA, to Panama City, and used Copa's stopover program for two days, which was very easy and unproblematic, and then flew from Panama City, to Nassau, Bahamas. I had some issues with seat assignment, where I booked my ticket and it said I had chosen my seats, yet when I checked the reservation a few weeks later, they weren't there, but I called Copa customer service and they were able to help me fix it very quickly, and they spoke good english. This was also a very easy flight otherwise, no hiccups with this trip, and the flights were on-time. I understand some people have had bad experiences with this airline, but I personally have only had good experiences and would definitely recommend it to anyone looking to book affordable flights to/from Central and South America, or the Carribean.

4 / 10

Share your thoughts and experiences

or

By joining our newsletter, you agree to our Privacy Policy