Business (Smiles Plus)
- Hot meal with hot and cold beverages including water, soft drinks, coffee and tea provided; alcoholic beverages offered on international flights
- No in flight entertainment
- Seat pitch of 34 inch; middle seat in each row of three kept free to create more space
- No blankets or pillows available
- Baggage allowance of up to 30kg
Economy (Smile Class)
- Complimentary beverage, sandwich or light snack; Smile Café provides selection of hot and cold snacks, meals and beverages for purchase
- No in flight entertainment
- Seat pitch of 32 inch; seat selection for free
- No blankets and pillows available
- Baggage allowance of 20kg
- Low cost subsidiary of Thai Airways International
- Commenced operations in July 2012
- Initial plans for domestic only operations but expansion to international destinations across southeast Asia will occur quickly
- Passengers can accrue Royal Orchid Plus points, the frequent flyer program of Thai Airways
- Will operate under the same Airline Operator Certificate, as parent company Thai Airways and will be based out of Bangkok’s Suvarnabhumi Airport, providing smooth connections with Thai Airways and other Star Alliance member airlines
- A320
COVID-19 Compliance (5/7)
– COVID-19 website information and instructions
– Social distancing on boarding
– Flight attendant Personal Protection Equipment
– Face masks compulsory
– Meal service modified
– Passenger Sanitizer Kit
– Deep clean of aircraft
Residents of USA, Canada & the Americas ONLY, who want to make a complaint please contact [email protected]
for everyone else contact [email protected]
Click here to see your rights for
Denied Boarding
Cancellations
Lost or damaged baggage
Lengthy tarmac delays and
Refunds
For details of legislative obligations under EU regulation click here
To lodge a complaint with the EU click here
For the Airlines policy for Lengthy Tarmac delays at US airports click here
Click here for more information about our Thai Smile reviews and safety ratings system.
