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    Product Rating 4/5

    Rating Criteria

    COVID-19 Star Rating Breakdown 5/7

    Rating Criteria

    Business (Smiles Plus)

    • Hot meal with hot and cold beverages including water, soft drinks, coffee and tea provided; alcoholic beverages offered on international flights
    • No in flight entertainment
    • Seat pitch of 34 inch; middle seat in each row of three kept free to create more space
    • No blankets or pillows available
    • Baggage allowance of up to 30kg

    Economy (Smile Class)

    • Complimentary beverage, sandwich or light snack; Smile Café provides selection of hot and cold snacks, meals and beverages for purchase
    • No in flight entertainment
    • Seat pitch of 32 inch; seat selection for free
    • No blankets and pillows available
    • Baggage allowance of 20kg
    • Low cost subsidiary of Thai Airways International
    • Commenced operations in July 2012
    • Initial plans for domestic only operations but expansion to international destinations across southeast Asia will occur quickly
    • Passengers can accrue Royal Orchid Plus points, the frequent flyer program of Thai Airways
    • Will operate under the same Airline Operator Certificate, as parent company Thai Airways and will be based out of Bangkok’s Suvarnabhumi Airport, providing smooth connections with Thai Airways and other Star Alliance member airlines
    • A320

    COVID-19 Compliance (5/7)

    – COVID-19 website information and instructions
    – Social distancing on boarding
    – Flight attendant Personal Protection Equipment
    – Face masks compulsory
    – Meal service modified
    – Passenger Sanitizer Kit
    Deep clean of aircraft

    Residents of USA, Canada & the Americas ONLY, who want to make a complaint please contact  [email protected]
    for everyone else contact  [email protected]

    Click here to see your rights for
    Denied Boarding
    Lost or damaged baggage
    Lengthy tarmac delays and

    For details of legislative obligations under EU regulation click here

    To lodge a complaint with the EU click here

    For the Airlines policy for Lengthy Tarmac delays at US airports click here

    Click here for more information about our Thai Smile reviews and safety ratings system.

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