Our flight was cancelled when we were in the departure lounge at Heathrow in January 2025. The reason given was "technical problems" and the engineers had worked on it, but were unable to repair the plane. As they were obliged to do they bussed us to the Sheraton and fed us breakfast and lunch whilst we waited to return to the airport. We eventually flew 24 hours later on the equivalent scheduled flight at 22:40. Because the flight was very full already we were seated in Row 37 which is right next to the toilets so we were kept awake all night by the sound of flushing and people queuing in the aisle. We contacted them immediately via email to apply for compensation which in these circumstances should be £520 each. They replied 11 or 12 days later claiming that the cancellation was partially beyond their control and so offered us $150 each which is derisory. They had caused us to miss the first day of our holiday and had changed their story. We replied to request details of what exactly was beyond their control and received no reply. A friend of ours had flown with them a couple of months earlier and the same thing happened to her and she ended up flying an indirect route with another airline. We have had two cancellations / late arrivals with Ryanair and Finnair in the past and these airlines both paid the required compensation with no hassle. After waiting the required time we complained to the CAA and within a few days received an email from SriLankan to say they had reviewed our case, changed their minds and we were due full compensation after all. Just fill out these forms and get them witnessed. We did this and were told the money would be with us in five weeks. You will not be surprised to hear it wasn't. After chasing them several times with no reaction, we were told we had supplied an invalid sort code (we hadn't). We provided some alternative account details and then they sent the money to the original account. It was yet another delaying tactic. The whole process from the flight cancellation to receiving the compensation took over six months. Friends of ours had a similar experience and accepted lower compensation which they try to fob you off with at first. The lesson here is to persevere, but we will never again fly with SriLankan Airlines after that debacle.

UL 225. Check in was bit slow. However rest everything stood up to my expectation. Have no hesitation to fly again

I traveled with SriLankan from CMB to MEL, utterly appalled by their unethical practices regarding refund processing. I requested a refund for the unused return portion of my ticket, and what I received was nothing short of daylight robbery.

Absolutely disgusting customer service !! Scammed of money paying for 2 flights. I arrived at Bangkok and looked for checkin counter. 30 mins later lm told flight left 8 30am in the morning, and no Custoner service was available. My Flght was 20.20 pm @ night. Never recieved any contact to rescheduled flight. So its 6m30 pm on a Sunday night l have no flight to Colombo ( eticket to prove it ) and all l can do is ring 24 hor hotline... hung up on or disconnected twice. The lovely Srilankian customer aervice operater told me l would need to pay for a new ticket $850US to fly 2 hours yes thats right Bangkok to Colombo next day !! And l was to contact Bangkok SL airways ???!! What !! Bangkok SL customer service opens at 9am Monday. Flight to Colombo is at 8.30am. Now lm no magician but apparently l would then need to fly 24 hours later so 2 days after my actual schedualed flight that never exisited. Never have l ever been scammed so badly. DO NOT EVEN CONSIDER FLYING WITH THIS AIRLINE.

NO REFUND DESPITE MORE THAN 2 MONTHS It has been over 2 months since I requested a refund and nothing has happened. I have made an official online request followed by three reminders, but to no avail. I have had a live chat with them also. It's really pathetic. Now, I am thinking of suing them in a court. My request for travelers is that *DON'T BOOK ANY TICKET WITH SRILANKAN AIRLINES, IF YOU ARE NOT 100% SURE OF YOUR TRAVEL*

I am writing to raise an issue with “SRI LANKAN AIRLINE” Travel Agent called “eDreams” who has finally passed my claims for refund to Sri Lankan Airlines. What I was told is that they are blaming it on the airline for the delay. They said there will be someone getting back to me. Eventually eDreams wrote me to contact Sri Lankan airline for refund. I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email/review and refund GBP (£) 2,192.72 - immediately. If refunded, will revisit and review my rating.

The worst flights I have ever taken. The pilots cannot fly. Everyone had pain in their ears one pilot as we were near the ground to land was rocking the plane side to side we got so sick to our stomach. One flight they would only give my children food. The food is horrible worst of all airlines I've traveled. They are super picky on the plane hassling people about every little thing. They are very rude.

Luggage allowance scam at Cochin international airport COK-YEG.. we flew on 2019 August with four passengers. As per the airline rules advertised on their website all north American passengers are allowed to carry 2 pieces of luggage of 23 kilos each in economy class. Our group which was consisted of 4 members had encountered an issues with their crew at counter . They denied the 2 piece allowance for two passengers in our group and other two were allowed to check in 2 pieces . two rules for same group of passengers who paid and downloaded the tickets at the same time from SriLankan airlines website... We ended up paying $500 USD for the luggage even though we were entitled as per their own rules . We didn't want to miss the flight afterall.. crew kept arguing with us like bunch of street cab drivers looting our money in a foreign country where we don't want to miss the travel ..well they won .. apparently they lost future fliers from my family we lodged a formal complaint to SriLankan authorities and nothing happened other than " you are wrong not SriLankan" typical reply ..

The service on my flight was excellent, I did fill in a review on the flight about a couple of the flight attendants, but realised everyone of the attendants worked very hard. Sri Lankan airlines must pick the best people available.

Colombo to Singapore return trip was good. Meals were ok and service is good. One flight was a little old and seats were stiff. But the the other flight 737-800 was excellent.