Smartwings

Very poor level of travel!

Not very enjoyable experience just like any other lowcosts with their typical shortcomings. Thay are not any worse nor better in terms of safety or comfort. What makes Smartwings especially poor experience, however, is how they undersatff check-in counters. People need to wait lines for extremely long time because normally they only provide 1,5 person. I mean it, 1,5. My two latest experiences: There were 2 persons in the beginning, but the second one left the counter when there was “only” 50 or so people left in the queue. Next example was flight with two destinations – Boa Vista and Sal in Cabo Verde, One counter was open exclusively for around 20 people going to Boa Vista, another counter was open for around 150 people heading for Sal. I fly a lot but this kind of experience I only know from a few most underdeveloped places of the world. BTW, today I read Smartwings spokesperson, reaction to a negative rating of the airline indicating the small number of reviews which happened to be negative. So I am giving them one more opportunity for reflection.

Well, although we knew it was a lowcoster, we didn’t know it would be that low in terms of its standards. Lack of possibility to check in online in advance, HUGE lines to just three counters in the Prague airport in order to check in, landing in some backyard of the Tel Aviv airport (and having to ride to the terminal on board of the airport bus for some 20-25 minutes and, to top it off, waiting for the luggage for an hour. I understand that 330 Euro for Tel Aviv – Prague – Tel Aviv is not very expensive, but hey, I’ve used lowcosters before, and it was never THAT horrible!

I thoroughly enjoyed my flight from Prague to Dubai in economy class. The cabin crew were friendly and attentive. They provided me with an adequate meal and very acceptable red wine to help me enjoy the wonderful view as we traveled across the vast mountain ranges of northern Iran. Very satisfied, very good value and I will use them again.

I was flying from Bourgos to Paris via Prague. Flyight was not bad, but just after arrival I found my camera gone from registered luggege. Web-cite of the company tell’s that they are not responsible for anything valuable including jewellery and any kind of electronic devices. I believe this mean their security is really poor and they know about this kind of problem. I’m very unhappy about this.