About Smartwings

Smartwings, originally established under a different brand name, is a notable player in the aviation industry hailing from the Czech Republic. The airline embarked on its journey with a vision of providing affordable travel options while ensuring a focus on customer service and safety. Over the years, Smartwings has undergone significant transformations, including rebranding and expansion of its operational scope. It initially catered to holiday destinations around the Mediterranean and the Canary Islands but gradually widened its horizon to include a variety of international locations, thereby enhancing its appeal to a broader audience of travelers. The airline's fleet comprises a mix of aircraft tailored to optimize fuel efficiency while ensuring the comfort of passengers. Smartwings has continuously adapted to the dynamic nature of the aviation sector through modernization initiatives that include upgrading its fleet to include more environmentally-friendly planes. This commitment not only supports sustainability efforts but also improves the overall flying experience for passengers. Each aircraft is equipped with contemporary amenities designed to enhance passenger comfort and convenience across various class offerings, catering to both budget-conscious travelers and those seeking more premium services. Smartwings provides a range of services that cater to different customer needs and preferences. In addition to offering chartered and scheduled passenger flights, the airline has diversified its services to include dedicated cargo transport and special flights for sports teams and other large groups. These expansions reflect Smartwings' adaptive strategies and its ambition to be a versatile player in the travel industry. The airline also embraces a customer-centric approach by incorporating flexible ticketing options, seasonal promotions, and loyalty programs, making air travel more accessible and enjoyable for its passengers. Furthermore, Smartwings prioritizes safety and punctuality, which are crucial for maintaining customer trust and satisfaction in the competitive airline marketplace.

Overall Value for Money

2.1

From 11 reviews

Seat and Cabin Space

2.3

From 10 reviews

Customer Service

2.5

From 11 reviews

In Flight Entertainment

2.0

From 7 reviews

Baggage Handling

1.3

From 4 reviews

Check-in Process

2.3

From 4 reviews

Meals and Beverages

2.6

From 8 reviews

Recommend Airline

9.1%

From 11 reviews

Latest Passenger Reviews for Smartwings

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Anna Lucas
Anna LucasNov 12, 2025
Copa Airlines

I've flown Copa twice, once from Washington, D.C., IAD, and once from Denver, DIA. Both, I thought, were great experiences. When flying from IAD, my flight was delayed from Washington to Panama City, resulting in me missing my connection to Guatemala City. However, although this was annoying, it was handled very well. Because I missed the last connection of the night, the airline put every passenger on the plane up in a hotel in Panama City, a very nice one called Hotel Megatropolis, at no cost to us. They also bussed us there, and gave us meal vouchers. They also automatically rebooked us on the next flight out in the morning, and then gave us a time in the morning to be bussed back to the airport, early enough for everyone to make their connections without a time crunch. I was an 18-year-old female solo traveller for this trip, and I felt very safe and relaxes with this hiccup in the trip. My morning flight to Guatemala City was easy and on-time, and my trip back to Dulles a week later was uneventful. A few months ago, in May, I also flew Copa again from Denver, DIA, to Panama City, and used Copa's stopover program for two days, which was very easy and unproblematic, and then flew from Panama City, to Nassau, Bahamas. I had some issues with seat assignment, where I booked my ticket and it said I had chosen my seats, yet when I checked the reservation a few weeks later, they weren't there, but I called Copa customer service and they were able to help me fix it very quickly, and they spoke good english. This was also a very easy flight otherwise, no hiccups with this trip, and the flights were on-time. I understand some people have had bad experiences with this airline, but I personally have only had good experiences and would definitely recommend it to anyone looking to book affordable flights to/from Central and South America, or the Carribean.

4 / 10

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