from Israel - July 20, 2019
Flew Premium Economy Class
no online check-in in 2019 is unacceptable. registration opens only 2 hours before flight, creating huge lines. it’s like they hate their own customers, really. that was the first and definitely last time i’ve flew with this company.
from Smartwings review by Boris - April 13, 2019
Flew Economy Class
THE WORST EXPERIENCE EVER!!! I was on the flight QS1071 from Podgorica, Montenegro to Malaga, Spain via Prague, Czech Republic. Old airplane, with no room for legs, rude staff and long delays. But the worst thing happened after arrival at Malaga airport. My luggage was lost at Prague Airport and I have waited for 4 days to get it back! When I finally got my luggage it was completely destroyed with my clothes burned and ragged. At baggage claim we made a damage report. After that I was adviced to fill up a form about my damage on SmartWings website but since today nobody have contacted me. Stay away from this company!!!
from United Kingdom - August 16, 2017
We used Czech Airlines to fly from Helsinki to Prague and from there changing to Burgas on a SmartWings plane. It went well, no complains. But when we were supposed to fly back with SmartWings from Burgas to Prague and change for a plane to fly to London it was a disaster. In the end the flight to Prague was delayed for 8 hours (was supposed to leave at 16.30 and actually leaving at 00.15) so that we would obviously miss our flight to London on the same day (as originally we had 2 hours in between), Burgas airport staff being overly rude and not helpful (they are supposed to represent SmartWings). After not getting any help what so ever from the airport staff (we also called SmartWings customer service but they didn’t do anything either), we checked online by ourselves that the only plane leaving from Prague to London was on the next day and it would be the same flight that we would be missing that day at 19.55. This basically meant that our journey would be delayed for over 24 hours and also we wouldn’t know if there is any space on the next flight until arriving to Prague. So in the end we bought new tickets to the direct flight for the next morning and now are claiming our money
from Australia - May 30, 2017
We heard through a third party that out our flight next month is cancelled and still we have not received word from this airline!! We were lucky we didn’t just turn up to the airport.. we are faced with much higher prices flights now because of this airline! That on top with them not picking up the phone to tell us about the flight.. do yourself a favour no matter how cheap it’s not worth the risk !!!! Avoid
from Czech Republic - January 8, 2017
Very poor level of travel!