3.3/10

    From 8 passenger reviews

    Boris

    from Smartwings review by Boris - April 13, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    THE WORST EXPERIENCE EVER!!! I was on the flight QS1071 from Podgorica, Montenegro to Malaga, Spain via Prague, Czech Republic. Old airplane, with no room for legs, rude staff and long delays. But the worst thing happened after arrival at Malaga airport. My luggage was lost at Prague Airport and I have waited for 4 days to get it back! When I finally got my luggage it was completely destroyed with my clothes burned and ragged. At baggage claim we made a damage report. After that I was adviced to fill up a form about my damage on SmartWings website but since today nobody have contacted me. Stay away from this company!!!

    I

    from United Kingdom - August 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We used Czech Airlines to fly from Helsinki to Prague and from there changing to Burgas on a SmartWings plane. It went well, no complains. But when we were supposed to fly back with SmartWings from Burgas to Prague and change for a plane to fly to London it was a disaster. In the end the flight to Prague was delayed for 8 hours (was supposed to leave at 16.30 and actually leaving at 00.15) so that we would obviously miss our flight to London on the same day (as originally we had 2 hours in between), Burgas airport staff being overly rude and not helpful (they are supposed to represent SmartWings). After not getting any help what so ever from the airport staff (we also called SmartWings customer service but they didn’t do anything either), we checked online by ourselves that the only plane leaving from Prague to London was on the next day and it would be the same flight that we would be missing that day at 19.55. This basically meant that our journey would be delayed for over 24 hours and also we wouldn’t know if there is any space on the next flight until arriving to Prague. So in the end we bought new tickets to the direct flight for the next morning and now are claiming our money

    Eric

    from Australia - May 30, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We heard through a third party that out our flight next month is cancelled and still we have not received word from this airline!! We were lucky we didn’t just turn up to the airport.. we are faced with much higher prices flights now because of this airline! That on top with them not picking up the phone to tell us about the flight.. do yourself a favour no matter how cheap it’s not worth the risk !!!! Avoid

    Marcus

    from Czech Republic - January 8, 2017

    Flew Economy

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Very poor level of travel!

    Jan

    from Czech Republic - December 21, 2016

    Flew Economy

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Not very enjoyable experience just like any other lowcosts with their typical shortcomings. Thay are not any worse nor better in terms of safety or comfort. What makes Smartwings especially poor experience, however, is how they undersatff check-in counters. People need to wait lines for extremely long time because normally they only provide 1,5 person. I mean it, 1,5. My two latest experiences: There were 2 persons in the beginning, but the second one left the counter when there was “only” 50 or so people left in the queue. Next example was flight with two destinations – Boa Vista and Sal in Cabo Verde, One counter was open exclusively for around 20 people going to Boa Vista, another counter was open for around 150 people heading for Sal. I fly a lot but this kind of experience I only know from a few most underdeveloped places of the world. BTW, today I read Smartwings spokesperson, reaction to a negative rating of the airline indicating the small number of reviews which happened to be negative. So I am giving them one more opportunity for reflection.

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