Kuwait Airways

Superb airline to fly with,
We recently flew on Kuwait Airways flight 135 from Kuwait to Barcelona. Everything about the trip was beyond expectations. Transit through the airport and boarding was a breeze. Cabin service was exceptional. Staff were attentive to every need. The aircraft was new and spacious. The meal was delicious.
Rarely have we had such a pleasant flight.
I would highly recommend Kuwait Airways to fly with.

Kuwait Airways is by far the worst airline there is.
They have no customer support. The customer support, which they say they have, is just a bot generating absolute gibberish replies to unrelated topic.
At Munich Airport, there was not a single center that entertained Kuwait Airways for lost baggage.
I filled the Property Irregularity Report and handed it to the AHS at Munich Airport and notified Kuwait Airways of my lost baggage online through their email, their website contact as well as their WhatsApp, but I received no reply.
After 8 days, I received one of the two bags at my residence in Munich, and 10 days after that, I received my second bag which (was totally new) had its zips broken, locks broken, the bag was a mess inside with the inner shielding broken, practically useless.
I had initially complained for lost baggage and then I applied for compensation for delayed and damaged baggage. My constant messages and emails were ignored by their customer relations department. No compensation was given and from what I’ve heard, I am not the only victim of Kuwaiti mistreatment.
Totally absurd. Abysmal service. The worst!

The flight was on the latest A330-800neo aircraft operated by Kuwait Airways from Kuwait to Bangkok in business class. The seats were comfortable and larger compared to some other airlines, and the cabin crew were friendly and welcomed the passengers beautifully. The food was delicious and the varieties were varied. The entertainment lacked some modernization, but it was good. For me, I recommend traveling on Kuwait Airways and trying it after the modernization of the fleet in recent years and its significant development.

Worst experience ever travelling with Kuwait Airways, at Delhi Airport, Kuwait Airways staff troubled us with baggage allowance issue knowing that we have baby travelling with us. We somehow tried to sort out the things with baggage , the ground staff was standing near us looking into our bags and asking us that are you done, knowing we have baby with us who was crying , still we managed to do quickly , after reaching Istanbul Airport , we found that our bag was torn down and found that my expensive watch was stolen and small pouch zip was open. We wrote a complaint mail to Kuwait Airways but till date no satisfactory response has been received by them. I will not recommend Kuwait Airways.

We flew from germany to Thailand on the airline. Really good flight, the airport was small but very cosy, there is a transit lounge, lots of seating areas. The food was good and so were the staff. I recommend bringing an ipad with films installed, they need more watchable content.