Kuwait Airways

Hi, the worst experience ever I had by travelling with Kuwait airways. Rude staff full of attitude and sounded like they were serving people free of cost. I just asked for a cup of tea from a crew member who was Arabic. He gave me the dirtiest look ever he could and said something in Arabic which of course I didn’t understand. His colleague ( from Indian origin) followed him and she witnessed this happening. She just apologised to me and just moved on. Kuwait airways, I paid for my ticket and wouldn’t like to be treated like that being a women. Please train your staff to respect their passengers and if they are tired then please give them time off so that they don’t take their frustration out on passengers like me. Very disappointed and will never recommend to travel by this airline. Although my flight back to UK is again with Kuwait airways and I have to bare with it! 😞

Superb airline to fly with, We recently flew on Kuwait Airways flight 135 from Kuwait to Barcelona. Everything about the trip was beyond expectations. Transit through the airport and boarding was a breeze. Cabin service was exceptional. Staff were attentive to every need. The aircraft was new and spacious. The meal was delicious. Rarely have we had such a pleasant flight. I would highly recommend Kuwait Airways to fly with.

Kuwait Airways is by far the worst airline there is. They have no customer support. The customer support, which they say they have, is just a bot generating absolute gibberish replies to unrelated topic. At Munich Airport, there was not a single center that entertained Kuwait Airways for lost baggage. I filled the Property Irregularity Report and handed it to the AHS at Munich Airport and notified Kuwait Airways of my lost baggage online through their email, their website contact as well as their WhatsApp, but I received no reply. After 8 days, I received one of the two bags at my residence in Munich, and 10 days after that, I received my second bag which (was totally new) had its zips broken, locks broken, the bag was a mess inside with the inner shielding broken, practically useless. I had initially complained for lost baggage and then I applied for compensation for delayed and damaged baggage. My constant messages and emails were ignored by their customer relations department. No compensation was given and from what I've heard, I am not the only victim of Kuwaiti mistreatment. Totally absurd. Abysmal service. The worst!