Etihad Airways

Long haul Ryanair. Tonnes of useless add-ons, huge queues to drop your bag, bad food and slow service

I fly often with Etihad and the service on the flights is marginally better than it was just before covid hit. The major issues arise when they stuff up though. Etihad had a 2 day schedule change and they refused to accommodate us on a different airline so we had to change our itinerary in the end, in that process they downgraded me from business to economy, initially promising that they would sort it out. It took them 2 months and about 15 calls from my side for someone to try and do something about it, and it was all empty promises in the end. Each time I called I was asked to pay for the changes that would fit me now that u had to change my itinerary due to Etihad’s fault. It’s been now 6 months and I’m still waiting for the reimbursement from the downgrade, despite additional 10 calls and approaching the Etihad guest via mail. Either their system is so clunky and badly designed and/or the customer service is often so clueless and doesn’t care much at all. The check-in staff outside UAE often doesn’t know many of Etihad’s policies.

On March 15, the day my sister booked a flight using her credit card directly from Etihad’s website. The fare showed 1100 USD on the window before she confirmed the payment details but later she was charged an amount of 3979 USD. When we called Etihad’s at +18669481081, the agent told us that we couldn’t do anything about it now. I am extremely disappointed that a simple billing error couldn’t be resolved on the call. So on three separate occasions, I got onto the call center number used for Canada. Each time I could find nobody able to help.
I was told by one operator to call Etihad in Abu Dhabi which I did. “No sorry there is nothing we can do we don’t deal with this kind of situation in this department, but you can use the feedback feature on the website or email travel bank directly”. and it goes on. They lost my 2 pieces of baggage

This is the worst airline I ever used, avoid at all cost. In the last three weeks I had two problems with them on two different flights. Firstly, they charged me USD$65 for a checked baggage on a short distance flight in spite of their website saying “from USD$13.50”. I bought it online, not at the airport. The second problem I had with them was, that they left me at Bariloche airport saying that my ticket has been cancelled in spite of me having my boarding card on my phone! I paid for a checked baggage too and it’s all gone. I had to buy another ticked for a late flight and I lost my hotel reservation I had for that night in Buenos Aires. I spoke with them for 30mins on the phone and they were not listening at all. I will never ever use this airline in the future. The worst experience ever.

Etihad Airways

Worst experience ever had with etihad airways shockingly to state that they on there own cancelled my sons flight 2 times who were travelling with infant and faced alot of problem delays etc.

Again after reaching melborne they understand that there is no booking or confirmation upto Auckland, when we confirmed from abudhabi airport lazy staff not even doing efforts to help there long flight passengers who are struggling with infants, how would it look to their people if it happens to them.

i would not ever recommend Etihad airways again to anyone nor will i use this airline ever again….worst experience worst airline….not again never man.