5.9/10

    From 113 passenger reviews

    ZAKIR

    from United States - August 21, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Chicago Jeddah
    When you walked in its look like been sitting in garage for long time. entertainment system old and had old programs.SEATS are very uncomfortable.FOOD IS WORSE.( LIKE THEY FEEDING PRISONERS) MAIN COURSE IS VERY SMALL QUANTITY. FOOD HAS NO FLAVOR. PLASTICS SPOON AND FORK. SANDWICH IS VERY COLD AND VERY SALTY. DESERT IS LIKE LITTLE DEBBIE .35 CENTS CAKE.

    Santhosh

    from United States - August 2, 2019

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Happened to travel on Etihad Airways after a long time for my vacation to India. On several counts, it was disappointing. On the way to India, we had requested for meal preference by calling the Airline’s customer service number in Abu Dhabi directly and was told that they don’t have enough of what we asked for. The crew was apologetic and advised us to write to a generic mail box. And on the way back, the ground staff at TRV was adamant in explaining policy of the airline and asked me to pay $ 120 as excess baggage fee but it took them a while to figure out how to collect that!! Irked since I had to really negotiate and subsequently rearrange my luggage at the airport. The onboard grub is really below par. For a 16 hour flight from AUH to LAX, their portion sizes were small and didn’t have snacks available for people to grab between meals. When the airline is selling snacks on an international flight, it is a clear indication!!!

    Walter

    from United States - June 17, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    WARNING: This airline is a scam. They will take your money, cancel your flight and never refund you.

    This airline sells tickets that simply do not exist.

    I would go with any other airline even if it is more expensive. Let my loss be your lesson!

    Do yourself a favor and look at reviews on other websites as well. This is a common problem.

    Annie

    from United States - May 22, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I can’t begin to describe what a nightmare this airline is! Just got back from a trip to Egypt, Abu Dhabi being our major connecting airport, and the travel to and from home was awful. Because of delays (4+ hours at JFK going, 1+ hour at Abu Dhabi coming home), we missed a total of 3 connecting flights. That was bad enough but to top it off, their customer service is HORRIBLE. Another issue: When we finally made it back to LAX coming home, we were already in danger of missing our connecting flight because of a delay coming in from Abu Dhabi but then we get to baggage claim to get our bags to change airlines and it takes an hour to get our bags! I can honestly say I will NEVER fly this airline again. You can’t depend on them to be on time and they really do have bad customer service. Even on the flights the attendants acted like they had no desire to go above and beyond what they had to do to keep their job.

    Gabriel

    from Australia - May 15, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Etihad recently extorted $3,417.36 from my family. It seems they view themselves above the law.
    1) On 11th of February 2019 I attempted to purchase return tickets for me, my wife and daughter Eva to the UK using Etihad’s website
    2) their site crashed in the booking process, resulting in my wife being issued two tickets, and my daughter none
    3) we immediately called Etihad and requested the name be changed
    4) we were told the fare was non-refundable and our only option was to cancel the ticket and purchase a new one
    5) the consultant advised us to lodge a “Complaint” through their website – which we did
    6) several weeks, and multiple emails later – their phone consultants were still unable to resolve or escalate the issue
    7) on the eve of travel we were forced to purchase a new ticket for my daughter costing $3,417.36. A partial refund on the old ticket of $1,428.26 was promised but has never been received.
    We contacted the department of Fair Trading in Australia to help resolve the issue. Etihad have refused to respond to them, just as they have ignored us.

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