5.8/10

    From 115 passenger reviews

    Daniel

    from Brazil - November 11, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I had a really bad experience with Jetsmart in Argentina. I was charged 57 USD in the airport for boarding with my backpack (less than 5kg) due to oversize.

    I have used exactly the same backpack in low cost flights in Asia, Europe, South America – and even a Jetsmart flight 5 days before – with no problem!

    I would not risk being cheated again, and I’d rather fly with Flybondi, Norwegian or even traditional and more expensive airlines in Argentina, after all, I did not pay a low cost for this fake low cost airline.

    Abdulrahman

    from United Arab Emirates - October 27, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I have been using Etihad airways more than 5 years ,
    Unfortunately every year airlines and crew hospitality become worse than before.
    I send my feedback after each flight to Etihad Airways but unfortunately their response just saying sorry

    ZAKIR

    from United States - August 21, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Chicago Jeddah
    When you walked in its look like been sitting in garage for long time. entertainment system old and had old programs.SEATS are very uncomfortable.FOOD IS WORSE.( LIKE THEY FEEDING PRISONERS) MAIN COURSE IS VERY SMALL QUANTITY. FOOD HAS NO FLAVOR. PLASTICS SPOON AND FORK. SANDWICH IS VERY COLD AND VERY SALTY. DESERT IS LIKE LITTLE DEBBIE .35 CENTS CAKE.

    Santhosh

    from United States - August 2, 2019

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Happened to travel on Etihad Airways after a long time for my vacation to India. On several counts, it was disappointing. On the way to India, we had requested for meal preference by calling the Airline’s customer service number in Abu Dhabi directly and was told that they don’t have enough of what we asked for. The crew was apologetic and advised us to write to a generic mail box. And on the way back, the ground staff at TRV was adamant in explaining policy of the airline and asked me to pay $ 120 as excess baggage fee but it took them a while to figure out how to collect that!! Irked since I had to really negotiate and subsequently rearrange my luggage at the airport. The onboard grub is really below par. For a 16 hour flight from AUH to LAX, their portion sizes were small and didn’t have snacks available for people to grab between meals. When the airline is selling snacks on an international flight, it is a clear indication!!!

    Walter

    from United States - June 17, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    WARNING: This airline is a scam. They will take your money, cancel your flight and never refund you.

    This airline sells tickets that simply do not exist.

    I would go with any other airline even if it is more expensive. Let my loss be your lesson!

    Do yourself a favor and look at reviews on other websites as well. This is a common problem.

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