Fran
from Australia - April 25, 2024
Flew Economy Class
We booked specific seats online an paid for them. At check-in they were already taken. I wrote a complaint and asked for that payment to be reimbursed.
Their response was like: You got 2 seats together anyway, we won’t reimburse you.
Fran
from Australia - April 25, 2024
Flew Economy Class
We booked and paid for specific seats online.
At check – in they were already taken.
We sent complaint and asked for our money back.
Reply was like: you got seats anyway, we don’t reimburse.
Bruce
from United Kingdom - February 28, 2024
Flew Economy Class
I rtavelled on a long-haul flight from Abu Dhabi to London, on a (O think) A6-API Airbus A380-800, economy.
Individual air streams seem to be not part of the seat design in economy.
I had a strong downdraft of EXTREMELY COLD AIR coming down on my head for the entire journey, inflicting unacceptable pain and discomfort. Cabin attendant said sorry, this is just the aircraft design, tough luck…
Other seats did not seem to be affected, and temporarily swapped with another passenger. No possibility of a permanent seat swap to another seat due to fullish flight.
It required TWO blankets on top of my head and shoulders to get vaguely comfortable, for the entire flight.
I cannot believe that this is an acceptable situation that can’t be alleviated.
Deirdre
from Australia - January 31, 2024
Flew Economy Class
The airline mislaid our luggage for 4 days and has ignored our request for payment of our receipts for toiletries and underwear. We have emailed with no response and there is no telephone number. We kept our spending to a minimum so not a huge sum of money. Very disappointing response from this airline. Will not fly with them again.
Konstantin
from Portugal - November 25, 2023
Flew Business Class
When I bought a business class ticket from Lisbon to Bangkok, I expected comfort and all the perks of expensive tariffs. However, when I wanted to change the date of my return flight, I was surprised: instead of $30, they charged me $700 euros. Explanations about “fare rules” left a lot of questions. Even the support couldn’t clearly say where the fee comes from. All they said was “the website calculates it like this”. Unexpected fees and lack of clarity is something you don’t expect from business class. I recommend weighing your choices before flying business with Etihad.
