6.3/10

    From 29 passenger reviews

    Vernesia

    from United States - July 23, 2017

    Flew Premium Economy

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Fine gong to Japan.Lies of space and nice crew. They checked our tickets 3x to make sure it was us I guess…..
    On the way back, about to leave Taipei to San Francisco, they checked our tickets 3x because someone at the check counter misplaced their half.

    Doris

    from Netherlands - May 3, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We were 4 persons. All the tickets were purchased at the same time. When I tried to do the check in online I couldn’t. Later that day one of the other passengers tried and she succeeded but everyone was sitting far from each other and no option to change the sits. Not nice.
    The way back another adventure to make the check in online. We managed to change the sits but when arriving at the airport the sits given were the ones initially assigned and not the ones we choose during the online check in.
    No willingness to please a costumer…China Airlines never again!!!

    t

    from Singapore - April 23, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Booked my tickets 2 1/2 months before my travel date and was contacted 3 weeks before I was due to leave through Expedia saying that there had been a change in my itinerary. My returning flight from SFO-TPE-SIN now had an 8-hr layover instead of a 2-hr layover because China Airlines was no longer operating the flight that I had previously selected. Despite my many calls to Expedia to mediate this with China Airlines over 1 1/2 weeks, no appropriate options were given. China Airlines would give me a full refund, but not reimburse me for the higher ticket fares that I would incur since I would be booking just 3 weeks before my date.

    After exhausting every option I had, I had no choice but to accept the 8-hr layover in TPE. I even asked for use of their Business Lounge or an upgrade for the inconvenience they caused me, but was refused by the airlines. Inability to provide any suitable options makes me regret that I ever chose China Airlines. This was going to be my first time traveling with them, and because of this frustrating situation, its left me not ever wanting to choose China Airlines or its affiliates.

    Poor customer service and unwillingness to satisfy the paying customer

    Megan

    from United States - January 26, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    China Airlines lost my bag, they had in LAX for weeks, I called for weeks trying to get it sent to my final destination, after 20 days they eventually told me they had no record of me ever calling so the bag was sent to Taiwan and it got lost in transit to Taiwan.

    Anders

    from Sweden - January 18, 2017

    Flew Economy

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Cold, problem to get blankets. Not tasteful food. No salt and pepper extra. Only juice served with the meal.

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