China Airlines

I had my first flight by China Airlines CI922 on 25 December 2017 from Hong Kong HKG to Taipei TPE and my return flight CI 927 on 28 December 2017 from Taipei TPE to Hong Kong HKG. The whole journey is great. The round tickets is about HKD2000. It departs on Christmas so this price is sensible. I feel comfortable even I sit on the Economy Class. CI922 use A330-300 and CI927 use B737-800. The seat pitch and width are 31-32 and 17-18 on both planes. I think it’s normal compared to other airlines. The staff are very nice and gorgeous. They will help you immediately if you need. They have a splendid smile which makes people feel comfortable. In the plane, they serve minced pork rice and beef noodles. I selected minced pork rice and it’s very tasty. The meal included an orange juice, a cup of water, a bread and the main dish. It’s very enough for a normal man like me. It only serves one meal as it just a two-hour flight. It has a wide choice of in-flight entertainment. Many famous movies and films are included in the system. Unfortunately, I cannot finish the whole movie in an ultra-short haul route.

Hi Support, This is to bring to your notice that China Southern Airlines will be our last choice after what we are facing now. We are tourist and we travelled from New Delhi to Sydney via Flight no. CZ 325. After a long and tiring journey of 14hrs when we landed to Sydney and done with our immigration. We were waiting for our luggage at the baggage claim. We waited and waited….All the passengers received their luggage and left but we kept on waiting and then got to know the shock of our life that our baggage has not arrived. The flight landed at 9:20am and till 11:30am we waited for our luggage when we got acquainted with the missing baggage news. What insane thing it is new place, we have come to have fun and our baggage not there with us. We don’t even have a set of garments to even change. Total exploitation when yours people compensat by giving $50 per baggage. You guys should understand the pain one goes without clothes and you are asking us to enjoy the place. It’s been a torture to land after 14hrs of journey and then go for forceful shopping of clothes that too at $50. Kindly look into this matter and provide us with our luggage and also compensate us for the mental imbalance you have done to us. Kind Regards, Shaily

Fine gong to Japan.Lies of space and nice crew. They checked our tickets 3x to make sure it was us I guess…..
On the way back, about to leave Taipei to San Francisco, they checked our tickets 3x because someone at the check counter misplaced their half.

We were 4 persons. All the tickets were purchased at the same time. When I tried to do the check in online I couldn’t. Later that day one of the other passengers tried and she succeeded but everyone was sitting far from each other and no option to change the sits. Not nice.
The way back another adventure to make the check in online. We managed to change the sits but when arriving at the airport the sits given were the ones initially assigned and not the ones we choose during the online check in.
No willingness to please a costumer…China Airlines never again!!!

Booked my tickets 2 1/2 months before my travel date and was contacted 3 weeks before I was due to leave through Expedia saying that there had been a change in my itinerary. My returning flight from SFO-TPE-SIN now had an 8-hr layover instead of a 2-hr layover because China Airlines was no longer operating the flight that I had previously selected. Despite my many calls to Expedia to mediate this with China Airlines over 1 1/2 weeks, no appropriate options were given. China Airlines would give me a full refund, but not reimburse me for the higher ticket fares that I would incur since I would be booking just 3 weeks before my date.

After exhausting every option I had, I had no choice but to accept the 8-hr layover in TPE. I even asked for use of their Business Lounge or an upgrade for the inconvenience they caused me, but was refused by the airlines. Inability to provide any suitable options makes me regret that I ever chose China Airlines. This was going to be my first time traveling with them, and because of this frustrating situation, its left me not ever wanting to choose China Airlines or its affiliates.

Poor customer service and unwillingness to satisfy the paying customer