6.3/10

    From 29 passenger reviews

    Peter

    from Hong Kong - April 26, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Horrible experience.
    Made us buy duplicate tickets because our middle names were not in the booking details.
    However, online, there are only to fields to fill in ” First Name” and “Last Name”.
    The stewardess said not possible to amend the details at the counter.
    However, she did amend the tickets of our son because his middle name was only 3 letters … so stupid rule.
    No other solution proposed apart from buying new tickets.
    On board, no extra baby seat belt was provided for our 9 month old baby…

    Do not recommend at all

    Peter

    from Hong Kong - April 26, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Extremely bad experience with China Airlines.

    Hong Kong – Taiwan (flight CI 922).
    At check-in, the stewardess (Charlotte W***) told us that we couldn’t take our flight.

    The reason she gave us is that our names on the booking didn’t match our passports.
    Our First Name and Family Name were correct. BUT, she said we had to put all our middle names as well with our First Names. Hence our tickets were unusable.

    Of course, modifying the booking online is not possible.
    Online, only 2 boxes called “Last Name” and “First Name”. No box for middle names.
    My first name contains an hyphen and I have commas between my middle names, the website does not accept special characters…

    At the counter not possible to amend our booking.
    ONLY 3 LETTERS. So she amended our son’s booking only.
    Actually, China Airlines CAN amend booking. Technically and regulatory.
    We finally bought new tickets, with fees, more expensive of course.

    Eric

    from United States - January 19, 2019

    Flew Premium Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    China Airlines is the best. Flight attendants are always willing to help immediately when there is a need. They treat their customers well. The only down side to me is the food, which can be improved. Other than that, it’s still one of the top airlines in Taiwan.

    Chi Yuen James

    from United Kingdom - November 14, 2018

    Flew Economy Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I had my first flight by China Airlines CI922 on 25 December 2017 from Hong Kong HKG to Taipei TPE and my return flight CI 927 on 28 December 2017 from Taipei TPE to Hong Kong HKG. The whole journey is great. The round tickets is about HKD2000. It departs on Christmas so this price is sensible. I feel comfortable even I sit on the Economy Class. CI922 use A330-300 and CI927 use B737-800. The seat pitch and width are 31-32 and 17-18 on both planes. I think it’s normal compared to other airlines. The staff are very nice and gorgeous. They will help you immediately if you need. They have a splendid smile which makes people feel comfortable. In the plane, they serve minced pork rice and beef noodles. I selected minced pork rice and it’s very tasty. The meal included an orange juice, a cup of water, a bread and the main dish. It’s very enough for a normal man like me. It only serves one meal as it just a two-hour flight. It has a wide choice of in-flight entertainment. Many famous movies and films are included in the system. Unfortunately, I cannot finish the whole movie in an ultra-short haul route.

    Shaily

    from Australia - January 3, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Hi Support, This is to bring to your notice that China Southern Airlines will be our last choice after what we are facing now. We are tourist and we travelled from New Delhi to Sydney via Flight no. CZ 325. After a long and tiring journey of 14hrs when we landed to Sydney and done with our immigration. We were waiting for our luggage at the baggage claim. We waited and waited….All the passengers received their luggage and left but we kept on waiting and then got to know the shock of our life that our baggage has not arrived. The flight landed at 9:20am and till 11:30am we waited for our luggage when we got acquainted with the missing baggage news. What insane thing it is new place, we have come to have fun and our baggage not there with us. We don’t even have a set of garments to even change. Total exploitation when yours people compensat by giving $50 per baggage. You guys should understand the pain one goes without clothes and you are asking us to enjoy the place. It’s been a torture to land after 14hrs of journey and then go for forceful shopping of clothes that too at $50. Kindly look into this matter and provide us with our luggage and also compensate us for the mental imbalance you have done to us. Kind Regards, Shaily

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