Passenger Review

Kenya Airways review by Yi-Chia 2016-08-29

2 / 10

28 August, 2016 by ar

Economy Class

It's the worst airline I've ever taken. The flight delayed for 12 hours, but the staff did not tell us until the last moment. They asked us to go to their scheduled connecting hotel by shuttles, but the coming shuttle was broken! We waited in the freezing night for 5 hours, but Kenya Airways refused to pay for taxi or any basic supplies including water. The staff were mean and cold. Next day, they did not tell us about the flight, and the connecting flight was still determined. I couldn't imagine any worse experience! Unresponsible, unreliable, and unforgivable.

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Kenya Airways

Kenya Airways

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline