Kenya Airways review by Terry 2015-01-05

How laughable when I see Kenya airlines has all 10 of 10 ratings. Just know that if your flight gets cancelled you will be treated horribly. All airlines have problems resulting in cancellations but how Kenya Airlines handles it is totally inappropriate. I am a woman traveling with a 5 yer old child. Our flight was cancelled and we were kept at the airport for 8 hours before they told us we would have to return the next day. A 5 year old child was thus kept a the airport until midnight. We were offered no explanation, no accurate information of what to expect, no food, no water. This was a truly horrible experience. I had flown with Kenya Airlines a total of 7 round trip flights in 4 months for thousands of dollars, so what I am saying is this show they treat their good customers. I think if you are traveling with family or traveling with children, you should think twice before choosing Kenya Airways and choose a more family friendly airline.