from Australia - April 11, 2023
Flew Economy Class
Great service: very polite customer focused staff.
Choice of Korean or western cuisine, delicious food. Great leg room. Comfortable seating.
Wide variety of multi lingual entertainment choices.
from - November 29, 2022
Flew Business Class
This airline needs to be given 1 star only. I just cannot find a single point to be happy with them. It first starts with the utterly useless contact center where most of the time you are kept on hold or you get disconnected. The check-in staff at ICN was one of the worst in terms of customer service. Clearly, they were either unhappy in their job or had racism and did not want to help a foreigner. The staff who appeared with the wheelchair for my wife was clearly having huge issues and muttered constantly as he did what was his job! The lounge was another joke with poor food items and limited facilities. On board, the same saga continued.
Regrettably, Asiana is the handling agent for all Star Alliance carriers in ICN so even if you opt to take another airline you will still be subjected to these handling agents.
from Japan - August 16, 2019
Flew Economy Class
Terrible experience with Asiana Airlines. Flew back from Incheon (Korea) to Tokyo (Narita). Flight No. OZ108 (Dept. time: 19:05), July 05, 2019. Bought 2 duty free items in the plane. At arrival, forgot the package on my seat. 2 of my colleagues also travelling with me, sitting on last seats also confirmed they saw the package on the seat without knowing that it belonged to me and no other passengers behind them. I realized about missing package after reaching at parking lot of airport, went back to airport but was told that the Asiana airlines counter and phone line are already closed as it was already around 10:00PM. Phoned Asiana Airlines customer service first thing in the morning and was told that they did not find any package on the seat! I phoned them 2-3 times to emphasize that package cannot go anywhere else than lying on the seat and it was also confirmed by my colleagues that no other passenger took it as they were the last ones to get off the plane and they clearly saw the package on the seat. It was clearly taken by either one of the crew members or the cleaning staff. REALLY DISSAPOINTING
from China - January 15, 2019
Flew Economy Class
Hi, I have flown your airline before and was very satisfied but, that all changed on my last flight. My wife and I received an email on the 16th of December saying that our flight new departure time was an hour later, so naturally an hour later we arrived at the airport. When we arrived the counter check-in staff was extremely blunt and rude saying you won’t make your connection now because of the delayed flight which was not our fault even if we arrived earlier flight was still delayed. They then said our only option was to switch to a flight on a different airline to Taiwan with a long layover. This was not convenient as my mother who is almost 70 years old was picking us up in Chicago. I then asked if their were other flights with less layover he said no you take this now or you come back tomorrow. The next nightmare was without any help we were passed to a flight on EVA air which was already boarding. Neither the asiana staff or the Eva air staff offered us any help to get to the boarding gate faster. So we then we’re panicking because we thought we might miss this flight as we wait in the very long security line at Hong Kong airport. After, we make it through security the flight was scheduled to take off in ten minutes so my wife and I with our luggage had to run across the very large airport take the train all in fear of our vacation being ruined even more. We barely make it as they’re closing the cabin door. Next, we fly to Taiwan and I inform my elderly mother we will be later. She said the ride she had aquired to pick us up needs 48 hours notice to change times so she will stay alone at the Chicago airport later into the night to wait for us. The added stress has caused her to become ill and hasn’t been able to enjoy her son visiting for Christmas. I really loved Asiana the first time I flew with your airlines now after this experience I am dreading my flight back to Hong Kong and will tell my friends and family to avoid your airline at all costs. I can’t say how disappointed I am. There reply was terrible it was a copy of the flight guide and a I hope you understand. No customer service is still the problem. They don’t get it was the problem at the beginning causing us to have a near panic attack and afterwards still no better. The check in desk could’ve helped assure us we would make it instead of passing us to another airline that flight was boarding when we haven’t even had our boarding passes printed yet. They don’t care if their customer is happy or enjoy their flight.
from - November 6, 2018
Flew Economy Class
I would not recommend this airline for connecting from domestic to international flights for the reason that you have to do additional work exciting custom, pick up your luggage and rechecking it in onto your connecting airline and going back to the custom to get to your gate. Previous experience from other airlines takes care of my luggage all the way to the final destination. If you have 2 hours or less to spare on your layover, or you just do not want to go through the hassle of taking care of your own check-in during the whole flight, this would definitely not be the airline. If you call customer service this is what they would also tell you. Already booked my flight on Priceline so its too late for me. Leaving Cleveland to Chicago to south Korea to Manila I use United Airline then Asiana. I called United customer service representative since they are the first company and they said they’d take care of everything. Flight back from Manila to south Korea to Chicago to Cleveland. I called Asiana and they said I have to pick my luggage up from Chicago and recheck it in on flight to Cleveland. If I only knew I would not take Asiana for my international connecting flights again.