Swiss International Air Lines
reviews

what a bad airline this is and easily comparable to budget airline. Easyjet is even much better at their game and service. No wonder their ranking went super down. I would never recommend. Plane is always dirty, staff is rude (they think they’re superior than the customers) flight always delayed, expensive for no reason (500CHF for 1hr of a flight booked months in advanced)

Rude desk attendants. My carry-on was 2kg over. I told them I can remove a packing cubes and use it as a personal item, they refused to let me open my suitcase. They told me I had to pay 70 euro, but they tried charging me double! Luckily it was corrected. Would not recommend

Denied boarding on SWISS flight despite arriving while boarding was still happening and the aircraft door was open. No explanation given at the gate. Days later they claimed “unruly behavior,” which I dispute and have video evidence against. No help, no hotel, no accountability.

I was flying to USA . they said from the check in counter you cannot fly because you do not have the transit visa. I just booked the flight as it appeared on my search result from cairo to new york. They said you just can have one transit stop but you have two stops for transit cairo to zuric then zeneva and finally New York. For zeneva you need transit visa. For that reason I missed the flight. They should not have sold the ticket without confirming or informing me that I need a transit visa. And they have zero customer support from the airport. When i asked for help they said we are operational team we can’t make any change or help you. Then they made me out of the airport right away. It was pretty disappointing. My 700 plus USD is gone. I won’t fly swiss again.

When we wanted to check in for our flight from Zurich to the USA we were told that our ticket was suspended. The ticketing agent could not find a record for our payment. We had had our credit card hacked after the ticket purchase, so we could not give the original card. We had to buy a new ticket. After that it has taken us 6 emails and 6 weeks to get our money back due to their operational error with a denial to give us anything for all the hassle. Incredibly sad and very poor customer service!!!!!

Absolutely not acoomodating when it gets to delayed baggage. Swiss didn't manage to get my bags on flight with me and they did not come up for half the expenses, I had on their behalf.

This is for European flights: Swiss is great for direct or short flights within Europe from ZRH - good prices, normal flight times, modern aircraft, and friendly cabin crew. For intercontinental flights, choose another airline

Terrible. we had a trip from Dublin to Zurich, flight LX405. We arrived on time, and when we were there, we have been noticed the flight was delayed. Two hours later the flight departed but the boarding representative took us off the plane because it was supposed we lost the connection (to Brazil) in the same airline. They took us off the plane telling us that we should a hotel by ourselves, pay for it and we would be refunded (it wasn't an airline representative, was somebody who wanted to help because she spoke in Portuguese). They left us in the Airport with no accommodation, no food, no explanations. The guys who work there on behalf of Swiss told it is not their fault or responsibility because the only make the check-in but the not represent it. Today 25/8/23 we have been rescheduled to KLM. We have other two connections on a different line, we lost them, they rescheduled the connections but we paid 200U$ for this. Finally, because of the new connection, we must spend one night in Brazil and need to pay the Hotel and Swiss Air does not take any responsibility for anything.

This was the first time I flew Swiss international from US to Europe and the last one for sure. The worst experience ever. My flight out of Chicago was delayed , missed the connection in Zurich, I had to wait 6 hours plus one hour on the aircraft before take off. when I complained online about the inconvenience it caused me (my mom passed away and I had someone picking me up at the VCE airport) the reply was basically -we are not part of the UE, u are on your own! The aircraft was small, not enough room for your legs. On my way back the aircraft was bigger so it was fine and we left on time, but once again the staff was quite impersonal. At arrival my luggage was delayed. Customer service was useless. My luggage arrived 36 hours later at 5:45am.

After flying with over 15 different airlines and traveling to numerous countries around the world, I can confidently say that Swiss International Air Lines is the absolute worst airline I have ever flown with. They have deleted my return ticket because I asked for a date change without my permission and didn't even inform me. They are rude and they literally steal your money in broad daylight and didn't even try to fix their mistake... Worst airline, worst customer service.. AVOID AT ALL COSTS!