
Swiss International Air Lines
About Swiss International Air Lines
Ratings
Safety
Product
Passenger rating
See more about Swiss International Air Lines safety ranking
Passenger ratings
Overall Value for Money
2.3
From 73 reviews
Seat and Cabin Space
2.8
From 66 reviews
Customer Service
2.8
From 73 reviews
In Flight Entertainment
2.7
From 63 reviews
Baggage Handling
2.6
From 17 reviews
Check-in Process
2.3
From 23 reviews
Meals and Beverages
2.9
From 67 reviews
Recommend Airline
28.4%
From 74 reviews
Latest reviews
View all
I was flying to USA . they said from the check in counter you cannot fly because you do not have the transit visa. I just booked the flight as it appeared on my search result from cairo to new york. They said you just can have one transit stop but you have two stops for transit cairo to zuric then zeneva and finally New York. For zeneva you need transit visa. For that reason I missed the flight. They should not have sold the ticket without confirming or informing me that I need a transit visa. And they have zero customer support from the airport. When i asked for help they said we are operational team we can’t make any change or help you. Then they made me out of the airport right away. It was pretty disappointing. My 700 plus USD is gone. I won’t fly swiss again.
1 / 10

When we wanted to check in for our flight from Zurich to the USA we were told that our ticket was suspended. The ticketing agent could not find a record for our payment. We had had our credit card hacked after the ticket purchase, so we could not give the original card. We had to buy a new ticket. After that it has taken us 6 emails and 6 weeks to get our money back due to their operational error with a denial to give us anything for all the hassle. Incredibly sad and very poor customer service!!!!!
4 / 10

Absolutely not acoomodating when it gets to delayed baggage. Swiss didn't manage to get my bags on flight with me and they did not come up for half the expenses, I had on their behalf.
4 / 10