
Swiss International Air Lines
About Swiss International Air Lines
Ratings
Safety
Product
Passenger rating
See more about Swiss International Air Lines safety ranking
Passenger ratings
Overall Value for Money
2.3
From 75 reviews
Seat and Cabin Space
2.7
From 68 reviews
Customer Service
2.7
From 75 reviews
In Flight Entertainment
2.7
From 65 reviews
Baggage Handling
2.4
From 19 reviews
Check-in Process
2.2
From 25 reviews
Meals and Beverages
2.9
From 68 reviews
Recommend Airline
28.4%
From 74 reviews
Latest reviews
View all
Rude desk attendants. My carry-on was 2kg over. I told them I can remove a packing cubes and use it as a personal item, they refused to let me open my suitcase. They told me I had to pay 70 euro, but they tried charging me double! Luckily it was corrected. Would not recommend
2 / 10

Denied boarding on SWISS flight despite arriving while boarding was still happening and the aircraft door was open. No explanation given at the gate. Days later they claimed “unruly behavior,” which I dispute and have video evidence against. No help, no hotel, no accountability.
3 / 10

I was flying to USA . they said from the check in counter you cannot fly because you do not have the transit visa. I just booked the flight as it appeared on my search result from cairo to new york. They said you just can have one transit stop but you have two stops for transit cairo to zuric then zeneva and finally New York. For zeneva you need transit visa. For that reason I missed the flight. They should not have sold the ticket without confirming or informing me that I need a transit visa. And they have zero customer support from the airport. When i asked for help they said we are operational team we can’t make any change or help you. Then they made me out of the airport right away. It was pretty disappointing. My 700 plus USD is gone. I won’t fly swiss again.
1 / 10
