Passenger review

Swiss International Air Lines review by H M

1 / 10

01 January, 2026 by H M

Economy Class
less than 1 month ago

I was flying to USA . they said from the check in counter you cannot fly because you do not have the transit visa. I just booked the flight as it appeared on my search result from cairo to new york. They said you just can have one transit stop but you have two stops for transit cairo to zuric then zeneva and finally New York. For zeneva you need transit visa. For that reason I missed the flight. They should not have sold the ticket without confirming or informing me that I need a transit visa. And they have zero customer support from the airport. When i asked for help they said we are operational team we can’t make any change or help you. Then they made me out of the airport right away. It was pretty disappointing. My 700 plus USD is gone. I won’t fly swiss again.

Swiss International Air Lines review by H M

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Swiss International Air Lines

Swiss International Air Lines

Overall Value for Money

1

Seat and Cabin Space

n/a

Customer Service

n/a

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

1

Meals and Beverages

n/a