Swiss International Air Lines review by Adelheid Day

When we wanted to check in for our flight from Zurich to the USA we were told that our ticket was suspended. The ticketing agent could not find a record for our payment. We had had our credit card hacked after the ticket purchase, so we could not give the original card. We had to buy a new ticket. After that it has taken us 6 emails and 6 weeks to get our money back due to their operational error with a denial to give us anything for all the hassle. Incredibly sad and very poor customer service!!!!!