American Airlines
reviews

Terrible experience with American Airlines. My bag was delayed for 3½ days, then arrived severely damaged with belongings missing. I spent hours calling for updates and received contradictory information. Even a supervisor was dismissive. No accountability or resolution.

Weather caused us to miss our Miami connection. AA then left our family with two small children to spend the night in the airport, with no meaningful hotel assistance, before a chaotic flight to Buenos Aires during the World Cup final. $200 + 10K miles. Never again.

Solid long-haul experience overall. Friendly cabin crew, good catering, comfortable seats, and an excellent IFE selection despite the dated cabin. The expensive Panasonic Wi-Fi was disappointing, but American's improved service makes this a competitive option across the Atlantic.

Biggest issue is airline serving expired meals putting safety of passengers at risk - especially when done on international long-haul flight. Airline was informed and barely responded. Additionally Premier business class baggage never comes off first / early as promised.

Had a terrible experience and they bumped me, sold my seat along with my fiancé. They changed our flight with two day delay to Rome. The staff is rude.

Flight to depart at 7:10 am. At 1:30 am, the texts started that the flight was delayed, as incoming plane had mechanical issues. After seven more messages, at 1 pm we were told the plane had not been worked on yet. Made it to Phila 12 hours after original flight.

The male flight attendant was extremely rude with everyone. Didn’t offer any snacks after he skipped me and I had to ask for water. If you hate your job so much then quit? Don’t take it out on the rest of us.

We have been delayed and cancelled many times, had flights moved without our consent, stood in lines for over 6 hours requested a call back and was advise max would be 2 hours. That was at 11 am then I finally get a call back at 6 pm from Sophia who’s was rude and disrespectful

I fly anywhere from 10-15 times a year. Often times international or cross country. Of the last 4 times I have flown with American, 3 were significantly delayed. Twice I had to cancel and take another flight and change plans.

Despite our timely departure and expected arrival at 10:01 pm, American Airlines made the decision to rebook me and assign me to coach on another flight. This decision has been deeply disappointing and has raised concerns about the company’s handling of customer service. I arrived on time and checked in on time, but unfortunately, I encountered multiple delays without any updates from the front-line representatives. This lack of communication and knowledge about the situation has been frustrating. Another issue was that the plane was excessively hot and remained parked on the tarmac for nearly two hours due to improper fuel paperwork being completed by either the pilots or the ground crew. Upon American Airlines’ rebooking, I was unexpectedly downgraded from my first-class ticket to coach.