American Airlines review by James Espinoza

Despite our timely departure and expected arrival at 10:01 pm, American Airlines made the decision to rebook me and assign me to coach on another flight. This decision has been deeply disappointing and has raised concerns about the company’s handling of customer service. I arrived on time and checked in on time, but unfortunately, I encountered multiple delays without any updates from the front-line representatives. This lack of communication and knowledge about the situation has been frustrating. Another issue was that the plane was excessively hot and remained parked on the tarmac for nearly two hours due to improper fuel paperwork being completed by either the pilots or the ground crew. Upon American Airlines’ rebooking, I was unexpectedly downgraded from my first-class ticket to coach.