Qantas Big Winner World’s Best Airlines 2018
Major Australian airline and global brand icon Qantas is again a big winner in the 2018 AirlineRatings.com Airline Excellence Awards.
The airline, which is the world’s oldest continuously operating and most experienced airline*, picked up Best Catering, Best Lounges, Best Domestic Service and was named 2nd in the AirlineRatings.com Top Ten.
Qantas for the fourth-year running won this important category on the back of its domestic and international offering.
Its commitment extends beyond premium dining to economy travel, where it offers international travelers an unprecedented four choices of main meal and it has doubled meal sizes.
AirlineRatings.com judges said: “Qantas’s catering commitment to its international passengers is a clear industry leader.”
Another win for Qantas is for its lounges, an Australian air travel institution complemented by overseas lounges that are also best in the industry.
Not only do Qantas lounges provide unlimited complimentary food and beverages, but the airline was a leader in installing showers.
Importantly, the airline’s lounges have robust broadband internet access that can handle demand – something lacking in many competitor facilities.
In an era where domestic offerings are shrinking and low-cost airlines often offer more than traditional airlines, Qantas’s domestic in-flight product is the best of any domestic airline.
Qantas offers complimentary beer and wine between capital cities after 4 pm on weekdays and on transcontinental flights from lunchtime daily.
The airline has completed the rollout of its lie-flat beds on the A330 fleet performing most of the transcontinental services on weekdays.
To be named in the top ten, airlines must achieve a seven-star safety rating and demonstrate leadership in innovation for passenger comfort.
AirlineRatings.com developed its unique seven-star rating system after two years of evaluation and consultation with the industry’s governing body the International Civil Aviation Organization.
For the yearly ranking the editors of AirlineRatings.com, some of the most experienced and awarded, combine four major international industry and government safety audits, with another 12 key criteria that include: fleet age, passenger review ratings, profitability, investment rating and key product offerings to arrive at a ranking.
The judges said: “We are looking for leadership, airlines that innovate to make a real difference to the passenger experience particularly in economy class.”
This year Qantas maintained its number 2 ranking as customer satisfaction levels reach all-time highs.
* UK Advertising Standards Association adjudication 2008.