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Malaysian civil aviation boss resigns after MH370 report

MH370
MH370, (the B777) on an earlier visit to Perth Airport. Credit: Tsen Tsan

The head of Civil Aviation Authority of Malaysia has resigned in the wake of the report into missing Malaysia Airlines flight MH370.

Reports in Malaysian media say CAAM chairman Azharuddin Abd Rahman resigned over findings that air traffic controllers in Kuala Lumpur did not follow standard operating procedures.

The move ended a 40-year career in the aviation industry.

“While the Report does not suggest that the accident is caused by the Department of Civil Aviation (‘DCA’) then, nevertheless, there are some very apparent findings with regards to the operations of the Kuala Lumpur Air Traffic Control Centre (KLATSC); where it was stated that the Air Traffic Controller did not comply with certain Standard Operating Procedures,’’ Azharuddin said in a statement quoted by online newspaper Malay Mail.

“Therefore, it is with regret and after much thought and contemplation that I have decided to resign as the Chairman of Civil Aviation Authority of Malaysia (‘CAAM’) effective fourteen (14) days from the date of the resignation notice which I have served today.”

READ MH370 report continues to draw fire.

Transport Minister Anthony Loke later confirmed he had received the resignation, according to the Mail.

Loke said in a statement issued on Monday that the Ministry of Transport would review the safety recommendations and l take appropriate improvement measures to prevent similar future air accidents.

“At the same time, we will also conduct a thorough investigation and take action against any misconduct committed based on the findings under the existing provisions of the law,’’ he said.

The report by the Annex 13 investigation team was unable to determine the cause of the disappearance and caused a controversy by suggesting human intervention at the start of the flight could have been caused by “unlawful interference” from a third party.

READ: MH370 report does not rule out “unlawful interference”.

The report found procedural lapses by both Malaysian and Vietnamese air traffic controllers during the handover of MH370.

It found controllers in Ho Chi Minh City did not notify their counterparts in Kuala Lumpur when they failed to establish two-way communication with MH370 within five minutes of the handover.

The Kuala Lumpur air traffic controllers should likewise have taken action to contact the Vietnamese controllers but instead relied on position information for the aircraft supplied by Malaysia Airlines flight operations, it said.

By this time, the aircraft was no longer visible on the Kuala Lumpur air traffic control radar.

“The air traffic controllers of both centers did not initiate the various emergency phases as required then, thereby delaying the activation of the alerting and search and rescue operations,’’ it said.

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Air New Zealand to get first female chairman

Dame Therese Walsh Air New Zealand chairman

Air New Zealand will get its first female chairman next year after incumbent Tony Carter confirmed he will retire.

Dame Therese Walsh, who is already on the Air New Zealand board, will replace Carter when he steps down at the airline’s 2019 shareholder meeting in September after nine years on the board and six years as chairman.

Air New Zealand chairman Dame Therese Walsh
Dame Walsh. Photo: NZ Government.

The move comes as former rival and now partner Qantas is also changing the guard, with long-standing chairman Leigh Clifford makes way in October for former Wesfarmers chief executive Richard Goyder.

Virgin Australia chief executive John Borghetti is also heading off in 2019 and his airline is currently undertaking a global search for a replacement.

Carter signaled to the Board last year that 2019 was likely to be his final year at the helm of the Kiwi carrier.

He believes that making the decision now will allow his fellow directors time to adequately plan for his succession.

“I am thrilled that Dame Therese Walsh, who has been on the board for two years, will succeed me with the unanimous support of her fellow directors,’’ he said in a statement.

“Dame Therese will be Air New Zealand’s first female Chairman and is an outstanding leader with extremely strong corporate governance and commercial skills.

“Importantly, she is highly customer-centric and intimately understands the role of iconic brands to supercharge our nation’s success.’’

READ Air New Zealand, JetBlue foster travel innovation.

Chief executive Christopher Luxon said he was excited to be working with Dame Therese.

“I am in no doubt that she will both challenge and support the Executive to make our airline even more successful,” he said.

The incoming Air New Zealand chairman comes armed with an impressive CV.

She is currently chairman of TVNZ, a director of ASB and Contact Energy and a previous Director of the NZX.

She is also a trustee of Wellington Regional Stadium, a board member of Antarctica New Zealand and Pro-Chancellor at Victoria University.

The airline said her appointment as chairman of Air New Zealand will coincide with the conclusion of her tenure as Chairman of TVNZ.

Her other roles include chief operating officer for the 2011 Rugby World Cup and head of New Zealand for the 2015 Cricket World Cup. Prior to this, she was the chief financial officer at NZ Rugby and an auditor at KPMG.

She described the fortunes of the airline and New Zealand as  “inextricably linked”.

“I have had the privilege of working with an outstanding chairman, board, chief executive officer and executive team at Air New Zealand for the past two years,’’ she said.

“When I take up the position of chairman at the annual shareholders’ meeting in September next year, I look forward to continuing the great work we are doing to supercharge New Zealand’s success.”

Long-range Singapore plane dressed for the longest haul

Airbus cyber attack
Photo: Airbus

The first Airbus A350-900ULR to be delivered to launch customer Singapore Airlines has rolled out of the Airbus paint shop dressed for its debut on the world’s longest commercial service.

The aircraft, which first took to the air in April,  has a range of up to 9700kms and can fly more than 20 hours non-stop.

Singapore has ordered seven of the planes and will use them to operate non-stop flights to Us destinations such as New York and Los Angeles.

READ Singapore’s world-first digital wallet goes live.

The Singapore-New York service, due to start to Newark Liberty International Airport on October 11, will be the world’s longest commercial service and will take over from Doha-Auckland.

The aircraft will be configured in a two-class layout, with 67 business class seats and 94 premium economy seats, for roughly 9000-nautical mile (16,7000km) flight of up to 18hours 45 minutes.

Airbus said the aircraft was now in an advanced stage of production and would undergo further testing before being delivered to the airline in the coming months.

The A350-900ULR achieves is long ranges through a modified fuel system, which increases the aircraft’s fuel carrying capacity by 24,000 litres without the need for additional fuel tanks.

It has a maximum take-off weight of 280 tonnes is a competitor to the Boeing 777-8X, which is expected to have a range of at least 8700nm and a passenger capacity of 350-375 passengers when it enters service in 2022.

Australian carrier Qantas is examining both aircraft as part of its ambitious “Project Sunrise” proposals for non-stop flights on ultra-long-haul routes such as Sydney-London and Sydney-New York.

Both sides are confident their aircraft can achieve the mission and Boeing has said it is looking at modifications to the B777-8X to meet the demanding Qantas specifications.

The A350 has been a success for Airbus, which had recorded 882 firm orders from 46 customers by the end of June.

Singapore Airlines is one of the largest customers for the A350 XWB Family, having ordered a total of 67 A350-900s, including the seven ULR  models. The carrier has already taken delivery of 21 A350-900s.

Delta One heads to Australia and Japan in 2019

Delta one heads to Australia japan 2019
Delta One: photo Delta Air Lines.

Australia and Japan in 2019 will see the arrival of Delta Air Lines’ flagship A350-900s and refurbished Boeing 777s featuring the Delta One suite and the airline’s Premium Select premium economy cabin.

The addition of five routes will mean all trans-Pacific services will have the two products once the changes have been fully implemented next year.

The US carrier decided to keep its B777s at nine abreast, instead of the unpopular 10-abreast, to give its customers wider seats.

READ Delta expands premium economy across its international fleet.

The airline does not yet have a date for the enhanced B777-200LR service between Los Angeles and Sydney but changes to Japanese routes will begin in November with B77-200ER flights between Minneapolis-St Paul and Tokyo-Haneda.

Atlanta-Tokyo, Narita will see a refurbished B777-200ER in March when Seattle-Tokyo, Narita and Los Angeles-Tokyo, Haneda will get the airline’s flagship A350s.

Delta is refurbishing is refurbishing all eight of its 777-200ER and all ten of its 777-200LR aircraft and expects to have taken delivery of 13 A350s by the end of 2019.

Introduced in 2017, the business suite has sliding privacy doors normally associated with first class but starting to find their way into business class through this and products such as Qatar’s Qsuite.

There will be 28 suites on the 777s giving each passenger a private space with an 18-inch in-flight entertainment screen and 24-inch wide lie-flat seat with plenty of space for laptops and gizmos.

The 48 Premium Select seats are 19 inches wide and have a 28-inch seat pitch. These come with a 13.3-inch IFE screen, adjustable head and footrests and elevated service.

The US carrier currently offers the Delta One suite and Delta Premium Select on nonstop service from its Detroit hub to Tokyo-Narita, Seoul-Incheon, Shanghai, Beijing and Amsterdam as well as from Los Angeles to Shanghai and from Atlanta to Seoul-Incheon.

Recent upgrades to the Delta One in-flight experience include new chef-designed Delta One menus curated by Jon Shook and Vinny Dotolo for flights from LAX, refreshed TUMI amenity kits with Kiehl’s products, and an Alessi-designed collection of service ware.

MH370: Report continues to draw fire

MH370 abbott Pm search
The Hugin autonomous underwater vehicles used to search for MH370. Photo: Ocean Infinity.

The Malaysian Annex 13 investigation teams’ final report into the disappearance of missing flight MH370 continues to draw fire with a prominent member of the independent group of experts saying it raises more questions than it answers.

The report, which adhered strictly to questions of safety and did not address the search or security issues, was not expected to come up with a definitive answer to the 2014 disappearance of the Boeing 777 with 239 passengers and crew on board.

READ Malaysia exonerates MH370 pilots and walks away.

But it immediately stirred controversy by suggesting a third party could have could have unlawfully interfered with the plane after take-off to shut down communications and make a series of turns across the Malaysian Peninsula.

The report confirmed that the plane was flown manually when it made the maneuvers, something pilots and other experts have been saying consistently. But the most likely candidate has been seen as one of the pilots, probably Captain Zaharie Ahmad Shah.

Investigators failed to provide any evidence of a third party other than to say none of its checks showed anything amiss with Captain  Zaharie and his first officer, Fariq Abdul Hamid.

READ MH370 report does not rule out “unlawful interference”.

The Malaysians were keen to avoid a dissenting report from one of the other countries party to the investigation and in the main report said only that they could not rule out that the plane was flown by one of the pilots or by an unknown third party.

Chief investigator Kok Soo Chon took that further during a press conference.

“We have examined the pilot, the first officer. We were quite satisfied with the background, with the training, with the mental health, mental state,’’ he said. “We are not of the opinion that it could have been an event committed by the pilot.”

At the same time, Kok said, investigators could not deny the event or that systems were manually turned off “within intent or otherwise”.

“So we feel that there’s also one possibility that could account for all this,’’ he said.  “We are not ruling out any possibility we are just saying that no matter what we do we cannot exclude the possibility of a third person or third party or unlawful interference.’’

Independent group member Victor Iannello questioned on his MH370 blog who the third party would be given, as Kok conceded, all the passengers and crew had also been cleared by background investigations.

“How can Malaysian investigators ignore that the captain had the best opportunity and capability to divert the plane?” Iannello said.

“How does the compressed timeline of the diversion fit any other possibility if the diversion was intentional?

“It is understandable that the Safety Report did not apportion blame to the captain. However, it is not understandable that the report deflected blame to an unnamed third party.”

Iannello also raised questions about radar data, pilot simulator data, the investigation of the flaperon and a connection made by the first officer’s phone.

He said the report provided more details about radar data but failed to provide the raw military data — which included speed and latitude — that would allow an independent review.

On the flight simulator, Iannello found it odd that the Royal Malaysian Police concluded there were no unusual activities other than game-related simulations given the “extraordinary coincidence” that a simulated flight that included a departure from Kuala  Lumpur International Airport and ended in the Southern Indian Ocean was recovered after the disappearance.

He said the report did not mention that certain values common to seven waypoint coordinates indicated they were from the same simulation.

Statements from Australian investigators indicated the chronological order of the data sets matched a flight departing KLIA, flying over the Malacca Strait, continuing past the Andaman Islands, turning to the south, and exhausting fuel in the Southern Indian Ocean.

“There are other strange facts surrounding the simulator data,’’ he said. “For instance, Malaysia does not explain why only fragments of the data files were recovered, as the reconstruction of the entire contents of the data files should have been possible using the data in the Shadow Volume.”

On the flaperon, Iannello noted French scientists conducting tests on the flight surface had hypothesized that the flaperon hit the water while still attached to the aircraft and at the time of impact it was deflected. The Malaysian investigation found the flaperon was in the neutral position and an adjacent flap was stowed.

“The French were careful to advise that this is only an hypothesis because of the limited data made available to them by Boeing, and because of the complicated dynamics of the impact mechanics,’’ Ianello said.

“Nonetheless, if it can be proven that the aircraft was in a controlled descent at the time it impacted the ocean, the distance from the 7th arc could be greater than 120 nautical miles, as there could have been a long glide after fuel exhaustion.

“A controlled descent after fuel exhaustion would also leave open the possibility of pilot navigational inputs after 19:41, and possible paths would include crossing the 7th arc over a large range of latitudes.

“These unknowns would make it very difficult to define a new search area of a manageable size. For this reason, it is critical that mechanism that led to separation of the flaperon be determined with a higher level of certainty.”

Whether a new search happens will depends on whether the new Malaysian government is happy to whitewash the tragedy — which is the impression many family members of victims have taken away from this report — or has some determination to get to the truth.

Upset family members have told media there would no healing until the mystery was solved and urged the Malaysians not to abandon the search.

“I think it’s important for the families and important for the public at large that we don’t consign this whole MH370 experience to history,” Narenderan Kilapandal Santhanam, who lost this wife, told the ABC.

The families’ angst was not helped by confusion over whether Monday’s document was the final report, although Kok confirmed it would be the last report of the current team.

“It would be too presumptuous of us to say this is the final report because the wreckage has not been found, if no victims had been found,’’ Kok said.

Kok said there must be a closure, however unsatisfactory to many people.

“The answer can only be conclusive if the wreckage is found,’’ he said.

“This report is released at this point of time because we do not know whether there will be a search in another time or whether there will be another team who will be assigned this task again.

“But as far as our team is concerned we have done our job, we were ready to release it and the government said yes.’’

In a statement released later that day, Malaysian Transport Minister Anthony Loke reiterated that the aspirations to locate MH370 had not been abandoned “and we remain ever hopeful that we will be able to find the answers we seek when the credible evidence becomes available”.

However,  Iannello said it was unlikely another search would occur unless a case could be made that there was a reasonable probability of success.

“Unfortunately, the Safety Report raises more questions than it answers, and it will be difficult to use the information in the report to define a search area of a manageable size,’’ he said.  “The answers to some questions will not be known until the flight data recorder is recovered.

“However, the answers to other questions are known to Malaysian authorities today. Any remaining chance to find MH370 squarely rests on the willingness of the new Malaysian administration to cooperatively work with official and independent investigators.”

Malaysia exonerates MH370 pilots and walks away

MH370

Analysis

The position of the Malaysia cash investigators that appears to exonerate the two pilots of MH370 from any responsibility for the loss of the Boeing 777 and the 239 aboard is extraordinary but not surprising.

Throughout aviation crash history when a pilot suicide has been involved or strongly suspected the country whose pilot is implicated strenuously denies the fact.

The most recent example was the loss of EgyptAir Flight 990 on a scheduled flight from Los Angeles to Cairo, with a stop at New York on October 31, 1999.

Read: World’s safest airlines 

The Boeing 767 crashed into the Atlantic Ocean about 100 km south of Nantucket Island, Massachusetts, killing all 217 passengers and crew on board.

The US National Transportation Safety Board said the probable cause of the crash was a deliberate action by the relief first officer, while the Ministry of Civil Aviation’s Egyptian Civil Aviation Agency blamed a combination of mechanical failures.

And it’s just not pilot suicides that causes a country’s crash investigator to twist reports to protect its airline or citizens for the blame.

A country’s airline is a flagship for its technological and economic success and cannot be seen to be incompetent.

The Malaysian investigators say there was no evidence of stress or financial pressures on the pilots thus no reason for suicide – yet in many suicides, particularly with men, there are no obvious signs.

And as if to absolve Captain Zaharie Ahmad Shah totally the Malaysians have walked away from his flight simulator as key evidence in stark contrast to the Australian Transport Safety Bureau final search report.

The Malaysian report says that the Royal Malaysian Police Forensic Report concluded: “that there were no unusual activities other than game-related flight simulations.”

However, the ATSB said that “six weeks before the accident flight the Pilot in Command had used his simulator to fly a route, initially similar to part of the route flown by MH370 up the Strait of Malacca, with a left-hand turn and track into the southern Indian Ocean.”

The Malaysian report says that the various waypoints recovered in the flight simulation could have been from different gaming flights at different times.

Even if that is true two of the waypoints are in the general area of where the search has been conducted off Perth, Western Australia.

Why chose waypoints in the southern Indian Ocean?

The Malaysian report does point the finger at human intervention and here it gets muddled.

The report says that the aircraft was “under manual control not autopilot” when it made the various turns but that it could not be established whether the aircraft was flown “by anyone other than the pilots.”

There are some unshakable facts about this mystery that point at the pilots or someone with aviation skills.

Firstly, the plane went invisible just after handoff to Malaysia ATC and before contact with Vietnamese ATC.

After the various turns back toward and then across Malaysia, the Boeing 777 followed known air routes and waypoints.

An electrical fire that would disable cockpit systems is possible but the pilots could have contacted ATC once over Malaysia with their mobile phones.

A cargo fire would have seen the aircraft crash almost immediately.

The known flight route of this aircraft is almost identical to the one recovered from the Captain’s flight simulator which is hardly “a game” as suggested by the Malaysian report.

Flight Simulator is the most sophisticated flight training tool for pilots outside an airline flight simulator and is used by air forces around the world for situation awareness training. Hardly a game!

This tragedy is no game with the relatives and the aviation industry deadly serious about not letting this rest.

Perhaps there is something lost in translation but the Malaysian report seems to be saying, the pilots were not to blame, the aircraft is not to blame and there is no evidence of a third-party interference.

In fact the report is so muddled that it raises more questions than it answers.

What the Malaysians appear to be saying is we are done with MH370.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

MH370 report does not rule out “unlawful interference”

MH370

A  lengthy report has confirmed missing Malaysia Airlines Flight MH370 was likely flown manually when it turned around over Malaysia and has raised the specter of “unlawful interference” by someone other than the pilots.

But it fails to provide any evidence of a third party other than to say none of its checks showed anything amiss with Captain  Zaharie Ahmad Shah and his first officer, Fariq Abdul Hamid.

The report otherwise appeared to contain little new and did not reach a conclusion about the disappearance of the Boeing 777 in 2014 with 239 passengers and crew on board.

Observers and families were Monday picking their way through the document but there was already alarm and anger from families that it failed to shed new light.

READ MH370 final report is just the beginning of the search for the truth

The Malaysians noted there were no dissenting reports from the seven countries involved in the Annex 13 document and that the 1500-page extravaganza was unlikely to be the final report given the wreckage had not been found.

Chief investigator Kok Soo Chon emphasized that the report’s scope was strictly limited to safety under the Annex 13 and did not address either the search for the plane or security issues.

The report said that simulator trials had shown that changes to the aircraft’s flight path tracked by both civilian and military radar were likely made while the aircraft was under manual control.

The aircraft made a right turn and then a left and flew across the Malaysian Peninsular. This was followed by a right turn to the south of Penang Island to the north-west and an unrecorded turn towards the Southern Indian Ocean.

Investigators found a system malfunction could not be conclusively ruled out as a reason for the loss of communication systems and transponder but it was more likely due to the systems being manually turned off or the power interrupted “whether with intent or otherwise”.

But Kok stopped short of endorsing a popular theory among experts that one of the pilots, probably Captain Zaharie, disabled communications and hijacked the plane.

“We can confirm that the turn-back was made not under autopilot but it was made under manual control, Kok said, conceding investigators could not establish whether the aircraft was flown by anyone other than the pilots.

“But we can also not exclude the possibility that there’s unlawful interference by a third party,’’ he said.

The chief investigator also said there was no evidence of a rapid change in the altitude and speed of the aircraft that indicated MH370 was deliberately avoiding radar.

Investigators found no evidence to suggest Zaharie or his first officer had experienced any recent changes or difficulties in personal relationships or that there were conflicts or problems between them.

Although Zaharie had suffered a spinal injury during a gliding accident in 2007, there was no long-term medication, no evidence of mental or psychiatric treatment and no history of anxiety and instability.

“He has no conflict issues with friends or family and he had shown no signs of social isolation, self-neglect not abuse of alcohol or drug, nor change of habit or interest,’’ he said.

There was also no evidence of financial stress, with no unusual financial transactions and no recent purchase of additional insurance.

It was a similar situation for the first officer, who was flying with Zaharie for the first time.

In contrast to earlier reports, Kok said there was no evidence

He said there were 2700 waypoints stored in the flight simulator, including some in the search area, but investigators had been unable to confirm whether the waypoints were in one file or separate files.

Malaysian police could also not confirm whether there was any data related to altitude or maneuvers on a similar route to that flown by MH370.

“So in conclusion, the forensic report by the Royal Malaysian Police was there were no unusual activities other than game-related flight simulations,’’ Kok said.

The report did find problems with the way air traffic controllers in Kuala Lumpur handled the handover to their counterparts in Ho Chi Minh City and relied on incorrect information supplied by Malaysia Airlines flight operations.

Vietnamese controllers also failed to notify KL in a timely way that two-way communication was not established with MH370.

Other findings included:

  • A reiteration that that right outboard flap was most likely in the retracted position and the right flaperon was at, or close to, the neutral position when they separated from the wing. This indicated the aircraft was not configured to land. The recovery of the cabin interior also suggested the plane had broken up but it was not clear whether this was in the air or when it hit the ocean.
  • All four of the aircraft’s emergency locator transmitters (ELT) malfunctioned but it was not clear why.
  • MH370 did not carry any cargo classified as dangerous goods. Two items of interest — lithium batteries and Mangosteens — had been carried by MAS previously and were packed and loaded according to standard operating procedures. But they were not examined by X-ray because there was no machine big enough.
  • There had only been one major repair on the aircraft, to a right wing tip damaged when the aircraft clipped an Airbus A340, carried out by Boeing and approved by the US Federal Aviation Administration.
  • A 2006 system patented by Boeing to take over an aircraft by remote control in emergencies had never been implemented on a commercial aircraft and had not been retrofitted by Malaysia Airlines. “So in short, there is no evidence to support the belief that MH370 was taken over by remote control,’’ Kok said.
  • Aircraft maintenance records indicated the aircraft was well maintained other than for an expired battery in the underwater locator beacon. The route followed by the aircraft and the height at which it flew did not suggest any mechanical problems with the frame, control systems, fuel or engines.
  • Two of the satellite handshakes used to track the aircraft in the Indian ocean were significant: one likely due to an interruption of power to the satellite communications system and the other a result of fuel exhaustion.

Kop said that due to “the significant lack of evidence” the investigators were unable to determine with any certainty the reasons the aircraft diverted from its flight plan.

“The lack of evidence includes the information recorded on the flight data recorder, the cockpit voice recorder and other recording devices on the aircraft that could indicate why the aircraft had flown to the Southern Indian Ocean,’’ Kok said. “In conclusion, the team is unable to determine the real cause of the disappearance of the MH370.’’

Investigators came up with 16 recommendations aimed at enhancing safety through better aircraft tracking and improved emergency location trackers.

There were also recommendations for improved procedures for Malaysian and  Vietnamese air traffic controllers as well as at Malaysia Airlines.

 

MH370 final report is just the beginning of a new search for the truth

MH370

The final report into the disappearance of MH370 issued by Malaysia is not final for the relatives, the aviation industry or the conspiracy theorists.

It is just the beginning of a new phase of the search into the most bizarre disappearance of modern history.

The 495-page report is comprehensive but despite the pages of detail the authorities are “unable to determine the real cause for the disappearance of MH370.”

It is a great shame that all the Malaysian authorities responsible for the aviation industry in March 2014 were not as thorough when MH370 disappeared.

At the time of the disappearance, the Malaysian oversight of its airline industry was only 30 percent compliant with international standards.

Read: Families disappointed in the MH370 report.

It was as though everyone was asleep at the wheel on that haunting Saturday morning.

Fighters should have been scrambled to follow MH370 as has been done many times around the world – including Australia – when a plane goes “silent.”

The report raises the issue of the captain’s flight simulator but in stark contrast to the Australian Transport Safety Bureau report backs away from any connection to the events of MH370.

The Malaysian report says that the Royal Malaysian Police Forensic Report concluded: “that there were no unusual activities other than game-related flight simulations.”

However, the ATSB said that “six weeks before the accident flight the Pilot in Command had used his simulator to fly a route, initially similar to part of the route flown by MH370 up the Strait of Malacca, with a left-hand turn and track into the southern Indian Ocean.”

The Malaysian report does, however, point the finger at human intervention.

It says that the aircraft was under manual control not autopilot when it made the various turns and that it could not be established whether the aircraft was flown by anyone other than the pilots.

The Malaysians also agree with the ATSB that at the end of the flight the plane was in a dive with no-one on control with the aircraft’s flaps retracted rather than a pilot controlled soft ditching on the ocean as suggested by some.

It also states that some of the debris that was found was almost certainly from the interior of MH370 indicating a violent impact.

It is certain that this report is not the end and hopes are high within the industry that US-based Ocean Infinity will resume that search for MH370 later in the year – possible just outside the areas of greatest interest as identified by the ATSB, CSIRO, UWA and the Independent Group.

 

Families disappointed by MH370 report

MH370

Families of MH370 victims have emerged from a briefing on a final report on the 2014 loss expressing disappointment about the lack of closure.

The Guardian reported  family members looked distraught and were sobbing after receiving the report.

They accused the investigators of getting some of the information wrong.

ABC reporter David Lispon tweeted: “Families weep after receiving final report on MH370. There’s no conclusion”.

Unlike the analysis used to determine the search areas, the Annex 13 investigation’s remit included looking into possible causes of the accident.

The investigation  involved representatives from seven international air crash investigation organizations from Australia, China, France, Indonesia, Singapore, the UK and the US.

The fate of MH370 looks set to remain one of aviation’s greatest unsolved mysteries after contact was lost during a flight from Kuala Lumpur to Beijing on March 8, 2014.

The aircraft’s transponder fell silent shortly after the final transmission, “Goodnight, Malaysian three seven zero”, rendering it invisible except to primary radar. The aircraft’s Automated Aircraft Communication and Reporting System (ACARS) had made its last transmission about 13 minutes earlier.

Experts say the most likely explanation is that one of the pilots, probably  Captain  Zaharie Ahmad Shah,  disabled communications as part of a plot to hijack the plane.

They say this is supported by the way the aircraft was seen to be making a series of turns by civilian and military radar before it disappeared to the north-east of Banda Aceh in Indonesia and then turned south.

A major difference in theories held by the official search team and some pilots is whether the aircraft was under control at the time it hit the water.

However,  the lack of definitive information about the aircraft’s final flight path, where it ended up and how it crashed makes it difficult to draw definitive conclusions.

 

 

Low-cost Scoot focuses on customer experience

Scoot nixes payment processing fees
Photo: Scoot.

It’s official: even low-cost airlines no longer live by price alone.

So says Singapore Airlines low-cost offshoot Scoot which has engaged cutomer experience firm Qualtrics to measure what it is doing to please or annoy passengers.

The airline says the move is part of what Scoot chief commercial officer Vinod Kannan describes as a key focus for the carrier.

Qualtrics will use post-flight feedback, machine learning and artificial intelligence to analyze how passengers react to various “touchpoints” such as check-in, flight changes and staff interactions. Its software supports 70 launguages.

The airline says the aim is to better understand those points of a journey that cause passengers pain and those that work so it can deliver a better experience.

It says combining operational and experience data on a single platform will give it real-time insights on which routes, aircraft type, airports, and other customer touchpoints are delivering a superior experience to customers and where there is room to improve.

“Travellers often hold the perception that low-cost carriers offer minimal service quality and offerings,’’ Kannan said.

“To change that mindset and retain our loyal customers, Scoot aims to value-add to our customers’ journey by delivering high customer satisfaction across all touchpoints. In this customer-centric world, price is no longer a sole differentiator.”

The deal with Qualtrics comes after the merger last year with Tigerair under the Scoot banner.

The merged entity flies to 66 destinations across 18 countries and the airline is keen to tap into a burgeoning market that will account for 2.1 billion travelers by 2036.

READ Scoot boost capacity to Australia as it heads off to Berlin.

“Amidst rising competition within the aerospace industry from low-cost carriers and increasing pressure to keep flights affordable, airlines can no longer afford to compete just on price alone,’’ said the head of Qaultrics Southeast Asia, Foo Mao Gen. “. In fact, delivering a positive travel experience has become a key differentiator for airlines.’’

Scoot operates a fleet of 17  widebody Boeing 787 Dreamliners and 24 Airbus A320 family aircraft. It has three Boeing 787 Dreamliners and 39 Airbus A320neo aircraft on order.

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