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Virgin adds 27,000 Christmas seats to the Gold Coast

Virgin Australia

A new direct Virgin Australia Perth-Gold Coast service will contribute to 27,000 seats to the Queensland holiday hotspot during the Christmas travel period.

The twice-weekly Boeing 737-800 Perth Gold-Coast service will join up to seven return flights per week to the holiday destination from Auckland and Canberra and up to 10 return flights per week from Adelaide.

There will also be up to 54 weekly flights between Melbourne and the Gold Coast and up to 61 per week from Sydney.

The new Perth route will operate between December 13 and January 26 and will be a daytime flight from the West Australian capital.

“This new service will help to drive tourism in Perth and the Gold Coast and we look forward to providing ease of travel between two very popular locations during the summer holidays,” Virgin Australia general manager network revenue and alliances Russell Shaw said.

Read: Virgin upgrades trans-Tasman offering as it prepares for battle

Gold Coast Airport chief operating officer Marion Charlton said the Perth service and the added capacity from key markets would benefit Gold Tourism while Perth Airport’s Debra Blaskett said it provided another affordable and convenient holiday option for West Australian travelers.

The announcement coincides with the inaugural flight Monday of Virgin’s new Perth-Hobart service.

The three times weekly service operated by Boeing 737 aircraft recognizes Tasmania’s growing popularity as a tourism destination as well as the lure for Tasmanians of Western Australia’s café and beach culture.

Operating, Monday, Wednesday and Friday, it saves at least an hour of travel and means passengers can avoid connecting through Melbourne.

“It’s been great to work with Virgin Australia to provide what we think is the best domestic terminal and best passenger experience in Australia and to give them the confidence to develop new and expanded routes,” Blaskett said.

All additional Gold Coast flights went on sale midday September 18.

Air New Zealand on the hunt for new digital chief.

Air New Zealand chicago route
Using Google translate to communicate with passengers is one of the tech projects being investigated by AirNZ. Photo: Air New Zealand.

Air New Zealand is searching for a new chief digital officer after incumbent Avi Golan has decided to return to the US.

The Kiwi carrier said it was conducting a global search to find a replacement for Golan, who was heading back at the end of October to be closer to family.

Golan was lured to join the company in January, 2016  as part of a strategy by chief executive Christopher Luxon to sharpen Air New Zealand’s the focus on technology and make it a leader in the digital space.

The airline now has a team of 650 people working in the area investigating technologies such as artificial intelligence, augmented virtual reality and Google Translate for cabin crew.

An Israeli who moved to the US and worked in Silicon Valley, Golan previously held senior roles in companies such as Barnes & Noble,  Google and Intuit.

“Avi will leave a significant legacy when he heads back to the United States,’ Luxon said.

“He has implemented a digital strategy that is the envy of many airlines globally and most New Zealand companies.

“Avi has been a fierce advocate for the role digital can play in ensuring that Air New Zealand can compete and innovate within the broader travel sector.

“His team has delivered numerous wins that have enhanced the customer experience, delivered incremental revenue, strengthened operational performance and made our systems more secure from cyber threats.”

Read: The closely guarded secrets of Air New Zealand’s Hangar 22

Golan’s decision to leave comes as long-serving AirNZ executive and chief of operations Bruce Parton leaves Air New Zealand at the end of September.

Nor is Air New Zealand is the only Australasian aviation company undertaking an executive search:  Virgin Australia has been on the hunt for a replacement for outgoing chief executive John Borghetti.

Borghetti has said he is prepared to stay until the end of 2019 but it is widely thought he will leave before then if a replacement is found.

 

 

 

Singapore pilot among the few to fail alcohol test

Singapore Air New Zealand alliance
A Singapore B777 in Wellington.

A Singapore Airlines pilot failed a blood alcohol test in Melbourne and prompted the cancellation of two flights on Saturday is a rare exception among the thousands of aviation workers tested in Australia.

The Civil Aviation Safety Authority in the 2017-18 financial year carried out 12,130 drug and alcohol tests and got just eight positive results.

Of these, only three were for alcohol and five were for drugs, including three for codeine, across a range of aviation roles.

The regulator is able to test anybody other than passengers in an airport area and anybody responsible for a “safety-sensitive aviation activity” in areas beyond an aerodrome. People in safety-sensitive jobs range from pilots to engineers and air traffic controllers.

Anyone who returns a positive result is immediately prevented from performing safety-sensitive activities and is required to take a second test to confirm the results.

A CASA spokeswoman said they were not able to return to duty until they have been medically assessed, undergone rehabilitation where appropriate and given a medical clearance.

For pilots, however, a positive result can be particularly damaging.

In 2013, a Virgin Australia pilot failed a random breath test before he was due to fly out of Canberra was charged with a criminal offense and banned from flying with the carrier again.

He had been celebrating his birthday and recorded a blood alcohol level of 0.059, which is also above Australia’s legal driving limit, but had not yet boarded the plane. An attempt to appeal the conviction was unsuccessful.

In this latest case, the pilot has been returned to Singapore and suspended pending a full investigation by the airline as well as regulatory bodies in both countries.

His job is on the line after he was caught after CASA  conducted a random drug and alcohol check on the crew prior to passengers boarding Flight SQ247 to Wellington on Saturday, September 15.  The blood alcohol limit for pilots under Australian law is 0.02.

The removal of the Boeing 777 pilot meant neither SQ247 nor the return flight, SQ248, could be operated.

It was particularly bad timing for some passengers heading to a rugby championship game between South Africa’s Springboks and New Zealand’s All Blacks in Wellington that night.

It was also an embarrassment for the airline, which is considered among the world’s safest.

See our ratings for Singapore Airlines.

Singapore Airlines spokesman Karl Schubert said CASA undertook the random tests before the flight crew had started their pre-flight checks and the pilot failed because of his “higher than suitable” blood alcohol limit.

“The pilot in question was stood down and has been suspended from all duties effective immediately. he has returned to Singapore where a full investigation will be undertaken,’’ he said “We will also work closely with the Australian and Singaporean authorities to ensure they are supplied the information they require.

“We are unable to comment on the specifics, however the investigation will look at all of the facts and will consider what implications they have against our policies as well as the policies of Australian and Singaporean Air Services.

“We sincerely apologize to those affected by the cancellation of these flights. However, the safety of our customers and crew is our highest priority.”

Schubert said the airline worked with passengers to find suitable alternate travel arrangements as quickly as possible.

This included booking passengers attending the rugby match on other carriers, while passengers not attending the game were accommodated overnight and put on the Singapore service to Wellington on Sunday.

The CASA spokeswoman said the regulator could not comment on the Singapore Airlines ‘ incident other than to confirm a positive test occurred in Melbourne on the weekend.

Drug and alcohol testing is now required by many regulators and the European Union earlier this year extended mandatory alcohol testing to pilots and cabin crew of all airlines flying into its jurisdiction.

Testing is already well-established in many EU states but it will be extended to all member states within two years.

 

 

 

Interior images of the 777X show new level of comfort

777X
Entry area on the 777X

Interior of the 777X will give passengers a new level of comfort with airlines using the new jet, which will enter service in 2020, as a showcase for the latest interior products.

Launch customer Lufthansa has already unveiled a new Business Class cabin concept for the 777X, which it will introduce in 2020.

The 777X comes in two models the – 9 and -8.

The airline says its Business Class passengers can look forward to lie-flat beds with a length up to 220cm (86.6 inches), with a focus for those that lie on their side when sleeping.

777X
Lufthansa Business Class for the 777X highlights the huge windows

The Business Class configuration on the Lufthansa 777-9 will be 1-2-1 and 1-1-1 giving direct aisle access for all passengers.

Passengers will also have the greatest storage space of any aircraft and they will be able to control the in-flight entertainment from their own personal devices.

What is more wireless device charging will be fitted to the 777-9.

In a first, passengers can also opt for a suite that has greater desk space or one that has a longer bed.

READ: US airline slowly resume flights after Florence.

Emirates, the largest customer for the 777X with 150 on order says it will add Premium Economy to its offering with the new jet.

The cabin is about 4 inches or 10cm wider than the current 777 and this has been achieved by re-sculpturing the interior ribs of the aircraft.

777X
Economy Class on the 777X will be more spacious than earlier 777s

This will mean physically a more spacious interior for all classes while windows that are 20 percent larger and repositioned higher will give a visually much greater sense of space.

The aircraft also features the lower cabin pressurization and high humidity of the 787.

777X
A concept for the Business Class cabin on the 777X

It will have a fourth-generation composite wing and an all-new engine from General Electric the world’s foremost engine builder.

The wing and engine combination will give the aircraft a 20 percent better fuel economy per seat than the 777.

777X
Passenger entry area for the 777X

The 777-9X seats more than 400 passengers, depending on an airline’s configuration choices.

With a range of more than 15,185 km, the aircraft will have the lowest operating cost per seat of any commercial aircraft says, Boeing.

777X
Business Class cabin concept for the 777X

Boeing claims the second aircraft, the 777-8X, will be the most flexible jet in the world.

The aircraft will seat 350 passengers and offer a range capability of more than 17,220 km.

777X
Economy Class cabin on the 777X

The 777X is a contender for the Qantas Sunrise Project to carry 300 passengers non-stop from Sydney to London.

Tigerair reviews maintenance after 737 grounded

Tigerair strike threat
A Tigerair Boeing 737. Photo: Bidgee CC-BY-SA/Wikicommons

Tigerair Australia will no longer send aircraft to a Philippines-based maintenance facility operated by Singapore’s SIA Engineering after discovering a problem that grounded one of its Boeing 737s for three weeks.

The aircraft, VH-VUB, was ferried home from scheduled heavy maintenance with a known defect with its cockpit voice recorder and plans to repair it in Australia.

However, a subsequent inspection in Australia also discovered an issue with the cargo smoke evacuation system.

Repairs to the difficult to access cargo system and an extensive review of all work done on the aircraft left the plane grounded for three weeks in Australia and meant Tigerair, which has a small fleet of 15 aircraft, was forced to cancel services.

The 737 was cleared to return to service on August 22 and the airline says it has flown since without any further issues

Tigerair had been using the SIA Engineering Company  (SIAEC) facility for two years without an issue and the facility was approved by the Civil Aviation Safety Authority. SIAEC is subsidiary of Singapore Airlines, which owns more than 20 percent of Tigerair owner Virgin Australia.

READ Virgin Australia orders 737 Max 10s

Tigerair head of engineering Rob Furber said the airline had stringent safety management and standard operating procedures in place to ensure its aircraft complied with regulations and safety standards.

“Tigerair and Virgin Tech have conducted an extensive review of the heavy maintenance carried out both before and after the aircraft returned to service and this aircraft continues to operate safely and without incident,’’ Furber said in a statement. “Tigerair did not operate any Regular Public Transport flights with VH-VUB while any fault was detected.

“While some flights were canceled as a result of the additional inspections required, we will always put safety above all else and we apologize to the customers who were impacted.”

SIAEC said it was committed to carrying out maintenance to the strictest quality assurance and aircraft safety was its highest priority.

“We have been working closely with Tigerair Australia to understand the issues reported on one of their Boeing 737 aircraft which was maintained at our Philippines facilities earlier this year,’’ it said.

“At no point were there any safety concerns in relation to the cockpit voice recorder defect, which was deferred for rectification in Melbourne as permissible in accordance with aircraft maintenance procedures.

“The rectification has since been performed prior to the aircraft being released for operations.”

CASA confirmed it was aware of the maintenance matters and said they had been appropriately reported by Tigerair.

It said and it ontinue to work with Tigerair and SIAEC  ”to ensure that the high standards of Australian aviation safety are maintained”.

“Any maintenance provider—including overseas maintenance organisations—who perform work on Australian registered aircraft of this class must be certified by CASA under Part 145 of the Civil Aviation Safety Regulations 1998,’’ it said.

Tigerair is progressively switching its fleet from Airbus A320s to Boeing 737s.

 

 

US carriers slowly resume services after Florence

Florence storm carriers resume
Deer swim for it in Jacksonville, North Carolina. Photo: Breaking 911/Twitter

US carriers are slowly resuming operations in storm-battered mid-Atlantic states as former Hurricane Florence continues to cause heavy rains and flooding.

The tropical storm on Saturday US East Coast time had moved inland over eastern South Carolina and was forecast to turn westward and then northward through the Carolinas and Ohio Valley by Monday.

Delta Air Lines said it was operating a reduced flight schedule, reflecting the airline’s primary concerns for safety, and it had canceled almost 250 flights since Wednesday US time as a result of the storm.

“Following the re-opening of Charleston, S.C., (CHS) Saturday afternoon, Delta will resume operations with seven arrivals and two departures,’’ the airline said.

Read Cathay cancels hundreds of flights due to super typhoon

“All operations at Fayetteville, N.C., (FAY), Jacksonville, N.C., (OAJ), Myrtle Beach, S.C., (MYR), New Bern, N.C., (EWN) and Wilmington, N.C., (ILM) have been cancelled for Saturday and are expected to resume Sunday afternoon pending continued assessments of airport facilities and infrastructure.”

American Airlines, which operates a hub at Charlotte,  said Saturday it was also preparing to resume operations.

“Due to the storm, a number of airports continue to remain closed along the North Carolina/South Carolina coast,’’ it said.  Our team of meteorologists at the American Airlines Integrated Operations Center (IOC) in Fort Worth, Texas, are closely monitoring the track of this storm as we prepare to resume operations.

“At our Charlotte hub, we anticipate scattered cancellations through midday on Sept. 16.

“The majority of these cancellations will be on smaller, regional aircraft.”

Airlines continue to provide travel waivers for destinations affected by the storm.

Delta said it would also dispatch a team of more than 30 employees to Charleston and other hurricane-impacted destinations to help restart flight operations.

“Even as Florence’s worst effects diminish, Delta will be keeping a close eye on flooding and damages to city and airport infrastructure that may pose additional challenges to resuming flights,’’ it said.

“The airline will continue to send supplies such as non-perishable food and water where needed and is also warning airports to the west of the coastal Carolina region to stay alert as conditions and forecast predictions may change.”

Passengers have been advised by their carriers to check websites, apps and texts for more information.

Here are websites for major US airlines:

Cathay to cancel hundreds of flights as Mangkhut approaches

cathay
Image: Cathay Pacific.

Cathay Pacific Airways has warned that Super Typhoon Mangkhut is headed towards Hong Kong with the closest approach expected on Sunday, 16 September.

The airline says it will have a significant impact on flight operations at Hong Kong International Airport.

Cathay is warning travelers to expect “severe disruptions with more than 240 cancelled flights starting on the early morning of Sunday, 16 September.”

The airline says it is cancelling “all flights between 2:30 a.m. on Sunday, 16 September and 4:00 a.m. on Monday, 17 September.”

READ: Monster typhoon threatens the Philippines 

Also “a small number of flights will have their scheduled departure times delayed until Monday, 17 September.” It urges travelers to check Flight Status for the latest flight information.

For Cathay Dragon “all flights on Sunday, 16 September are cancelled. A number of flights on Monday, 17 September will also be cancelled. Please check Flight Status for the latest flight information.”

The airline says: “If you are scheduled to travel with us on Sunday, 16 September, please note that we will be providing flight rearrangements, and we will contact you once your new travel details are ready.”

“As such, please ensure that we have your most up-to-date contact details saved in Manage Booking, in order to receive your latest flight status updates via SMS or email.”

It adds:
“Additionally, due to the large number of customers affected, we urge customers to reconsider calling our Global Contact Centres or contacting us through social media channels, noting again that we will be in touch once your new flight arrangements are completed. We thank you in advance for your patience and understanding whilst we work on these rearrangements.

“Please note that service recovery at Hong Kong International Airport is likely to be slow, lasting into next week.

If your flight is cancelled, or missed due to disruption delay, we’ll rebook you onto the next available flight according to the cabin you originally booked. Your new flight details will be reflected within Manage Booking.”

Cathay says “all customers scheduled to fly are urged to check Flight Status before proceeding to the airport. To ensure you receive the latest flight status updates via SMS or email, please update contact details in Manage Booking. To understand our service recovery during disruptions, please visit our Flight delays and cancellations page.”

First look at the A220 in Delta livery

A220 Delta Airbus extended range
A Delta A220. Photo: Delta

This is the first look at the Airbus A220 in Delta Air Lines livery after it emerged from the paint shop in Mirabel in Quebec, Canada.

Delta was the first US carrier to order the jet and its 75 A220-100s threw the program, then known as the Bombardier C Series,  a much-needed lifeline.

The C Series was rebranded the A220 in July after European manufacturer Airbus took a majority stake in the Canadian manufacturer.

The A220 is scheduled to begin service with Delta, which is the US launch customer for the plane, early in 2019.

The painting process took nine days, 200 rolls of masking tape and 165 gallons of paint to complete.

Delta A220 livery
The first Delta A220 in the paint shop in Quebec. Photo: Delta

“There’s nothing like seeing years of planning come together in the shape of a freshly painted aircraft,” Cato said. “It’s a major milestone for the future of our fleet,” said Delta program manager Larry Cato.

The painting process took nine days, 200 rolls of masking tape and 165 gallons of paint to complete.

Julie Léveillé, an Airbus supervisor in the Mirabel paint shop, said it was a “tremendous feeling of accomplishment” to outfit North America’s first A220.

The aircraft will move on to final assembly in Mirabel before taking off for its first test flight later this fall.

Airbus is fully integrating the A220 into its A320 family and is targeting the US regional market.

READ Airbus formally takes on C Series

The partnership brings two airliners into the Airbus line-up, the CS100 and the bigger CS300, to combine with the European manufacturer’s A319 to compete in the lower end of the single-aisle market.

The C series first flew in 2016 with Swiss International Airlines and the CS100 flies up to 133 passengers in a single-class configuration while the CS300 can handle up to 160.

The aircraft features advanced aerodynamics and is powered by twin Pratt & Whitney PurePower PW1500G geared turbofan engines with 20 percent lower fuel burn per seat than previous generation aircraft, half the noise footprint, and decreased emissions.

The cabin allows for wider seats and more spacious overhead bins in a 2-3 configuration

 

Monster typhoon threatens the Philippines

Typhoon philippines flights canceled
Typhoon Mangkhut as it approaches the Philippines. Photo: NASA.

Hurricane Florence may have been downgraded to category 1 but a monster storm still stalks the planet.

Super Typhoon Mangkhut remains a category 5 storm and is even bigger than the hurricane now battering the US was at its peak.

Wind speed at the center of the typhoon is hitting 180 mph (285kms) as it heads towards the Philippines island of Luzon.

Thousands of people have been evacuated and there are fears Mangkhut could cause as much damage as Typhoon Haiyan, which killed more than 6,000 people in 2013.

READ: Hundreds of flights canceled as Hurricane Florence arrives.

Another typhoon, Haima, destroyed 14.000 houses  and damaged 50,000 in 2016.

Mangkhut has already torn through Guam and the Marshall Islands and is expected to make landfall early Saturday.

It is expected to remain in the super typhoon category as it heads into the South China Sea.

Philippine Airlines and Cebu Pacific have both canceled flights and are offering passengers the ability to rebook.

PAL said it had canceled flights to Hong Kong, Shanghai and Seoul Friday as well as a slew of domestic flights.

Two international flights and 11 domestic flights were canceled Saturday and four flights from the Middle East delayed.

“We ask our passengers to reconsider their travel plans for the coming two days, as we expect there to be more cancellations or delays,’’ PAL said.

“ PAL will closely monitor the typhoon situation and will provide updates on any further changes in schedules or cancellations.

Please continue to monitor the status of your flights by logging on to www.philippineairlines.com and check the flight status page within 48 hours before your scheduled trip, or you may download the PAL Mobile App for easier monitoring.

“ We will also post advisories on our Official PAL Facebook page.”

READ PAL’s travel alert.

Cebu Pacific also a host of cancellation through to Monday.

It “strongly advised” affected passengers not to go to the airport, saying they could rebook their flights for travel within 30 days of their original departure date, place the cost of the ticket in travel fund for future use or get a full refund.

“Other passengers flying in and out of Manila and Clark from September 13, 2018, until Saturday (September 15, 2018), as well as those flying to and from Hong Kong and Macau on Monday (September 17, 2018), may also avail of the above options,’’ it said

“Passengers are encouraged to rebook or refund before their flights through the “Manage Booking” section of the Cebu Pacific website (www.cebupacificair.com).

“We expect to receive a high volume of requests. To ease the process, affected passengers may send us a message on our official Facebook (facebook.com/cebupacificair) and Twitter (@CebuPacificAir) accounts.”

READ Cebu Pacific’s travel alert.

 

 

 

 

Updated: More than 2000 flights canceled as Hurricane Florence arrives

Hurricane Florence flights cancelled
Photo: NASA

Hurricane Florence has already been a major contributor to more than 2000 flight cancellations across the US as it delivers pounding rain and strong winds to the mid-Atlantic states.

The downgraded category 1 hurricane started pummeling the Carolinas Thursday (US time), leaving hundreds of thousands without power amid warnings of dangerous storm surges and flooding.

It made landfall Friday morning near Wrightsville Beach, North Carolina, and was moving slowly westward.

Storm surges of 10ft above normal levels had been reported by 11pm Eastern Time Thursday and remained a worry in some areas Friday.

The biggest concern, however, was flooding triggered by heavy rainfall of up to 40 inches (10cms) in some areas.

Doppler radar indicated winds near 70mph (110kmh) Friday with higher gusts and the storm had been further downgraded to tropical storm.

“Gradual weakening is expected tonight,” the US National Hurricane Center said in its 5pm Friday update. “Significant weakening is forecast over the weekend and into early next week while Florence moves farther inland.”

US airlines began the arduous process of canceling flights before the hurricane, initially feared to reach the US as a monster category 4 storm, arrived.

SEE More pictures of Florence from space.

Initial expectations were that it could affect flights into Charleston International. Officials at the South Carolina airport closed Charleston to all air traffic Wednesday evening, September 12. Closures were also announced for Fayetteville, Jacksonville and Wilmington.

Florence also triggered cancellations at a far busier North Carolina airport: Charlotte-Douglas International (CLT).

According to CLT, the North Carolina airfield is the sixth busiest airport in the world offering more than 160 nonstop destinations around the globe.

CLT oversees more than 700 departures and landings each day and is served by seven domestic carriers and three foreign flag carriers.

The airport is also American Airlines’ second largest hub and the second largest airport on the East Coast. What happens at Charlotte has a ripple effect throughout AA’s system.

American said on Thursday it had canceled 820  flights from September 12  to September 16.

The US Federal Aviation Administration late Wednesday issued advice to travelers warning of cancelations and delays in the direct path of the storm as well as in its aftermath.

“Once Hurricane Florence makes ground fall, airports may be listed as “open” but flooding on local roadways may limit access to airports for passengers, as well as the employees who work for the airlines or at the airport,” it said.

“As a result, every aspect of your trip to the airport, including parking, checking in, getting through security and boarding may take longer than usual.

“As always, check with airlines about the status of your flight before you leave for the airport.” Major carriers provide flight status updates on their website.”

Just how long the disruption will be is up to the extent of the havoc Florence sews in her devasting journey along the United States’ Middle Atlantic coastline.

Here are websites for major US airlines:

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