British Airways will refresh its lounges in Chicago, Edinburgh and Berlin as part of its £6.5bn investment in customer services.
The updates are part of a 2020 lounge program that will also see work on a number of lounges at the airline’s Heathrow Terminal 5 hub and the relaunch of the Elemis Spa at New York JFK.
The Chicago update to First and Club lounges is due to be completed in the northern spring 2020 and will include new décor, flooring and furnishing the airline says will provide a lighter and more relaxing atmosphere for customers.
There will be more charging ports that will be built into marble tables as well as “specially crafted chairs to help customers relax” and redesigned serving stations in the dining area.
Passengers will also receive a personal and more interactive welcome in new-look reception areas.
BA’s lounge in Edinburgh also gets a fresher, brighter look with new carpeting and furniture, including bespoke armchairs. The revamp will be completed by the end of spring.
A reconfigured working and dining area will give passengers traveling in Club Europe on one of up to 20 flights a day more room to work and eat.
The lounge is also open to customers connecting to a Club World or First flight or those with silver or higher Executive Club status.
Early spring will see BA’s Berlin lounge open with new furnishings, carpet and décor to service up to 10 daily flights to London.
“Lounges are incredibly important to our customers traveling in our Club and First cabins, or to those with Executive Club status, and they are rightly a focus of our £6.5bn customer investment,’’ British Airways director of brand and customer experience Carolina Martolini said.
“We’ve recently refurbished nine lounges across the network, and we’re looking forward to refurbishing more in 2020.”
British Airways Lounges that have seen improvements in the last year, include San Francisco, Johannesburg, Geneva as well as Club and First facilities at JFK.