
SATENA
About SATENA
Passenger ratings
Overall Value for Money
2.0
From 5 reviews
Seat and Cabin Space
3.3
From 4 reviews
Customer Service
2.5
From 4 reviews
In Flight Entertainment
1.0
From 2 reviews
Baggage Handling
2.0
From 2 reviews
Check-in Process
2.0
From 2 reviews
Meals and Beverages
2.0
From 3 reviews
Recommend Airline
40.0%
From 5 reviews
Latest reviews
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Worst experience ever, Not good costumer service.
2 / 10

Full review is available in this video: https://youtu.be/6cxe23x1rjE. I decided to fly from Medellin's Enrique Olaya Airport as I can save some time and few pesos as it was located inside the Medellin city compared to the Jose Maria Cordova INTL airport which is located far from Medellin city. Only Satena airlines offer flights between EOH and BOG route. Heard that this airline has frequent cancellations and delays. Check in was smooth but as per reviews my flight which has actual departure on a 12.32pm was also cancelled and I was later accommodated on 3.00pm flight, so my purpose of saving time in the commute to airport was ruined. My flight was operated with an ATR42 aircraft, it was very old and the aircraft's cabin was dirty. However if there was no cancellations, I would definitely fly with them again.
5 / 10

I don't recommend using this airline. We had to be at midday in Providencia Island and Satena cancelled our flight. They did not gave us any option to be on time for an event that we have. We are 5 people. This was a connecting flight and we had other flights paid, hotels booked and an event organised.
0 / 10
