About SATENA

SATENA is a government-owned airline in Colombia, established to provide air transport for military and civilian purposes, particularly aiming to aid in the development and integration of the remote regions of Colombia with more economically advanced areas. Initially focused on serving areas that lacked sufficient road infrastructure, this airline has played a pivotal role in enhancing connectivity across vast and challenging terrains, promoting not only economic growth but also social inclusion. Over time, it has expanded its mission to include providing critical support for health programs, educational initiatives, and environmental projects, emphasizing its role in national development beyond mere transportation. The fleet of SATENA reflects its operational requirements, encompassing a range of aircraft suited for both the geographic and economic contexts of Colombia. The selection of aircraft is tailored to ensure safety and efficiency in operations, primarily targeting regional and some mainline routes. The choice of aircraft allows SATENA to operate in diverse airport conditions, including short runways and less developed airport infrastructure, which are common in many of its destinations. This specialization enables SATENA to maintain a robust schedule, connecting more remote areas with major cities, thereby fostering regional economic development and integration. Furthermore, SATENA offers a variety of services aimed at fulfilling its dual role of commercial and social service provider. The airline not only facilitates routine passenger transport but also carries out cargo and mail services, which are crucial for regions with limited access to other forms of logistics. Additionally, it undertakes charter services and plays an instrumental role in emergency response activities, including medical evacuations and disaster relief efforts. Its commitment to serving communities extends to offering subsidized fares in certain routes, underpinning its foundational goal of promoting wider social and economic welfare across Colombia. Through these diverse services, SATENA significantly contributes to the socio-economic fabric of the country, making it an essential component of the nation's infrastructure.

Overall Value for Money

2.0

From 5 reviews

Seat and Cabin Space

3.3

From 4 reviews

Customer Service

2.5

From 4 reviews

In Flight Entertainment

1.0

From 2 reviews

Baggage Handling

2.0

From 2 reviews

Check-in Process

2.0

From 2 reviews

Meals and Beverages

2.0

From 3 reviews

Recommend Airline

40.0%

From 5 reviews

Latest Passenger Reviews for SATENA

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Anna Lucas
Anna LucasNov 12, 2025
Copa Airlines

I've flown Copa twice, once from Washington, D.C., IAD, and once from Denver, DIA. Both, I thought, were great experiences. When flying from IAD, my flight was delayed from Washington to Panama City, resulting in me missing my connection to Guatemala City. However, although this was annoying, it was handled very well. Because I missed the last connection of the night, the airline put every passenger on the plane up in a hotel in Panama City, a very nice one called Hotel Megatropolis, at no cost to us. They also bussed us there, and gave us meal vouchers. They also automatically rebooked us on the next flight out in the morning, and then gave us a time in the morning to be bussed back to the airport, early enough for everyone to make their connections without a time crunch. I was an 18-year-old female solo traveller for this trip, and I felt very safe and relaxes with this hiccup in the trip. My morning flight to Guatemala City was easy and on-time, and my trip back to Dulles a week later was uneventful. A few months ago, in May, I also flew Copa again from Denver, DIA, to Panama City, and used Copa's stopover program for two days, which was very easy and unproblematic, and then flew from Panama City, to Nassau, Bahamas. I had some issues with seat assignment, where I booked my ticket and it said I had chosen my seats, yet when I checked the reservation a few weeks later, they weren't there, but I called Copa customer service and they were able to help me fix it very quickly, and they spoke good english. This was also a very easy flight otherwise, no hiccups with this trip, and the flights were on-time. I understand some people have had bad experiences with this airline, but I personally have only had good experiences and would definitely recommend it to anyone looking to book affordable flights to/from Central and South America, or the Carribean.

4 / 10

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