Royal Air Maroc provided the worst customer service experience I’ve ever had—and I am a frequent traveler. On a business class trip from New York to Seville, my luggage and that of my travel companion were lost. My AirTag showed that our bags were sitting in Casablanca, yet despite notifying the airline of their exact location, it still took a full week for them to deliver them. During that time, we had no choice but to spend part of our vacation shopping for clothing and basic necessities. We submitted receipts for these expenses (around €380 each, which was reasonable given the circumstances) to Royal Air Maroc for reimbursement. What followed was months of frustrating delays, repeated requests to resubmit documents, and ultimately, after four months, the airline informed us they would reimburse only €186.35—without offering any explanation for how they reached that figure. This experience showed a complete lack of professionalism and respect for customers, even those traveling in business class. I almost never write reviews, but this ordeal has been so disappointing that I feel compelled to warn others: AVOID ROYAL AIR MAROC AT ALL COSTS

Before flying from Geneva to Nouakchott I received an e-mail saying that one has to be at the airport at least 4 hours prior to departure. Check-in was a mess. The bagagge drop took one and a half hour. Swissport was handling on 4 counters only flights to various destinations involving wide body aircrafts. Pure mayhem! After boarding the plane the experience changed completely. Attentive crew members, excellent food and drinks offerings. Smooth transfer at Casablanca airport. The return flight was exactly the same with the difference that the check-in at Nouakchott was faster and smoother than at Geneva airport.....

It was very good. It ist now the Seconds Time i fly with RAM and all in all the door IS good. The statt IS very friendly Entertainment ist good. And the plane IS good.

Simply the worst airline… The staff are unprofessional and not capable to offer adequate solutions when needed. I paid for an extra luggage online and yet they told me to pay an additional 2100dhs at the airport for reasons I don’t understand. They gave me attitude and spoke to me badly. Only after I got irritated and asked to speak to a supervisor did they decide to resolve the issue. The flight attendants were Great but the aircraft smelled like a toilet, and the food was bad. What a shame!

2 mots : Une honte.

Worse airline company worse ground employee they are liars I have 2 free checking bag included on my ticket they lied to me so I had to pay at Casablanca airport 210 dollars for the second checking bag and I didn't received it at the claim luggage I m still waiting to get my lost luggage dont ever fly with royal air maroc rude en]employees they hire cheap labor who don't know what they are doing worse meals every time I fly with them something happens they are always late and poor staff service and baggage handling service.

The badest Airline, what I have ever chossen. They canceled my flight in March 2020 (Booking date 27th of Dezember 2019)To first I received a travel voucher. It was not possible for me to fly. I requested the refund of the travel voucher in July 2021. The answer 2 and half months later, that they agree the refund. By now I dont see any refund on my payment method what I used before. If I call the customer service I get always the statement please wait. I will never fly with this airline again. The cancel theirs flights up and down how they want it without reason. This are the experiences of the whole family.

Was a delightful trip from Geneva to Casablanca, cabin crew are nice a serviable

That day was horrible, literally horrible, a lot of loss financially, physically and Psychologically. At 18 of September, I went to the Airport holding my confirmed ticket to manchester. I suddenly found that the flight has been cancelled. Regarding that, I must be in the UK that day, I had to book quickly another flight with an expensive cost to London. I Went to London Heathrow Airport, and from that Airport I went by metro to the train station then to Liverpool. I checked my email several times including "Junk", "Spam" folders, Trying to find any cancellation email. I didn't find any cancellation flight email, and that is the main problem. I Booked an urgent expensive flight ticket, in addition to a train ticket. lost my pre-paid train ticket from Manchester to Liverpool. In addition to the stressful unplanned day. The physical effort and longer travel time. All of this happens because they didn't announce people about their cancellation flights. This is not a company. It is a non-responsible group of adults who own some of the planes.

SOME OF THE WORST CUSTOMER SERVICE EVERY. I AM STILL TRYING TO GET A REFUND FOR TWO TICKETS I PURCHASED FOR FLIGHTS THAT WAS CANCELLED. FLIGHT AT YOUR OWN RISK WITH THIS MOM AND POP OPERATION.