Royal Air Maroc review by CATravel

Royal Air Maroc provided the worst customer service experience I’ve ever had—and I am a frequent traveler. On a business class trip from New York to Seville, my luggage and that of my travel companion were lost. My AirTag showed that our bags were sitting in Casablanca, yet despite notifying the airline of their exact location, it still took a full week for them to deliver them. During that time, we had no choice but to spend part of our vacation shopping for clothing and basic necessities. We submitted receipts for these expenses (around €380 each, which was reasonable given the circumstances) to Royal Air Maroc for reimbursement. What followed was months of frustrating delays, repeated requests to resubmit documents, and ultimately, after four months, the airline informed us they would reimburse only €186.35—without offering any explanation for how they reached that figure. This experience showed a complete lack of professionalism and respect for customers, even those traveling in business class. I almost never write reviews, but this ordeal has been so disappointing that I feel compelled to warn others: AVOID ROYAL AIR MAROC AT ALL COSTS