Passenger Review

Royal Air Maroc review by anna penas

1 / 10

11 September, 2025 by anna penas

Economy Class
less than 1 month ago

Stranded for 2 days by Royal Air Maroc – forced to spend 2 nights in foreign hotels before finally reaching home I was supposed to fly from Accra to Barcelona via Casablanca on 07.09.2025. Instead, due to endless delays and mismanagement by Royal Air Maroc, I arrived home two full days late after being stranded in Accra and Casablanca, forced to spend two nights in hotels abroad against my will. The nightmare began with flight AT514 (Accra–Casablanca), delayed over 24 hours. This caused me to miss my connection to Barcelona (AT960) and left me stuck in Casablanca without options. Attempts to reroute on AT968 (Valencia) failed due to another 6+ hour delay, making me miss my onward train. Eventually, I had to switch again to AT964 (Casablanca–Barcelona), which was itself delayed. All the while, my checked luggage was inaccessible, and I had to wear the same clothes for three days. This ordeal was humiliating, exhausting, and completely unacceptable. Royal Air Maroc not only failed to deliver me on time, they failed in providing even the minimum care a passenger deserves. Travelers should be warned: this airline left me stranded abroad for two nights and delayed my return home by 48 hours.

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Royal Air Maroc

Royal Air Maroc

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

1

Meals and Beverages

1