About Air Austral

Air Austral is a French airline headquartered on the island of Réunion in the Indian Ocean. Established in the 1970s, it was initially conceived to enhance the connectivity of Réunion with the surrounding islands and progressively expanded its services to include long-haul flights connecting various destinations. As a pivotal player in the development of regional tourism and economic activity, Air Austral has been instrumental in facilitating easier access to one of France’s most remote departments, fostering not only tourism but also cultural exchange and commercial ties with countries near and far. The fleet of Air Austral is equipped to meet a range of travel demands, from short regional hops to longer, intercontinental journeys. Its aircraft are configured to enhance passenger comfort while efficiently meeting the operational demands of both densely frequented and less accessible routes. Over the years, the airline has focused on maintaining a modern and technologically advanced fleet to ensure safety, reliability, and an enjoyable travel experience for its passengers. This strategic focus on fleet advancement also underscores Air Austral's commitment to environmental concerns, adopting newer, more fuel-efficient models as part of its sustainability initiatives. Air Austral offers a spectrum of services designed to cater to diverse customer needs, including cozy economy class arrangements and premium cabin offerings for those seeking more comfort and exclusivity. The airline's service portfolio extends beyond passenger transport, delving into cargo handling, and special charter services. Air Austral is also recognized for its regional collaborations, contributing to various social and economic development projects that benefit the communities within its network. With a distinct approach to service that combines modernity with the warm hospitality characteristic of its home base, Réunion, Air Austral continues to play a crucial role in connecting cultures and fostering regional integration.

Overall Value for Money

2.0

From 2 reviews

Seat and Cabin Space

3.0

From 2 reviews

Customer Service

2.5

From 2 reviews

In Flight Entertainment

2.5

From 2 reviews

Meals and Beverages

2.0

From 2 reviews

Recommend Airline

50.0%

From 2 reviews

Latest Passenger Reviews for Air Austral

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Anna Lucas
Anna LucasNov 12, 2025
Copa Airlines

I've flown Copa twice, once from Washington, D.C., IAD, and once from Denver, DIA. Both, I thought, were great experiences. When flying from IAD, my flight was delayed from Washington to Panama City, resulting in me missing my connection to Guatemala City. However, although this was annoying, it was handled very well. Because I missed the last connection of the night, the airline put every passenger on the plane up in a hotel in Panama City, a very nice one called Hotel Megatropolis, at no cost to us. They also bussed us there, and gave us meal vouchers. They also automatically rebooked us on the next flight out in the morning, and then gave us a time in the morning to be bussed back to the airport, early enough for everyone to make their connections without a time crunch. I was an 18-year-old female solo traveller for this trip, and I felt very safe and relaxes with this hiccup in the trip. My morning flight to Guatemala City was easy and on-time, and my trip back to Dulles a week later was uneventful. A few months ago, in May, I also flew Copa again from Denver, DIA, to Panama City, and used Copa's stopover program for two days, which was very easy and unproblematic, and then flew from Panama City, to Nassau, Bahamas. I had some issues with seat assignment, where I booked my ticket and it said I had chosen my seats, yet when I checked the reservation a few weeks later, they weren't there, but I called Copa customer service and they were able to help me fix it very quickly, and they spoke good english. This was also a very easy flight otherwise, no hiccups with this trip, and the flights were on-time. I understand some people have had bad experiences with this airline, but I personally have only had good experiences and would definitely recommend it to anyone looking to book affordable flights to/from Central and South America, or the Carribean.

4 / 10

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