Passenger Review

Spirit Airlines review by Sara 2016-07-30

5 / 10

29 July, 2016 by ar

Economy Class

First of all, they charged our credit card THREE times. DON'T FLY! CHEAP TICKETS ARE A SCAM! Their ticket prices might seem cheap enough to make it worth it, but they are not. Especially since you have to pay up to $100 for your CARRY ON PLUS up to another $100 for your bag that you check and if it's over 40lbs (10 lbs less than any other airline) they charge you another $55! And then you have to pay for all of your drinks and snacks, nothing is complimentary and then you pay another $10 to check in at the airport. So when it's all said and done, you pay the same amount, if not more, than you would to fly any other, better airline! Then THEY THREATENED TO NOT LET MY KIDS AND I GET ON OUR PLANE! Today I was denied a gate pass for my mother to help my two young children, eight months and five years old, and me through to our flight. When I asked the attendant to speak with a supervisor or manager he told me that they would not be able to speak to anyone for several hours because they were busy. In addition, when we asked why she could not be issued a gate pass they told us it was because I clearly did not need help. Finally, after refusing to move until I spoke to a manager the atten

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Spirit Airlines

Spirit Airlines

Overall Value for Money

2

Seat and Cabin Space

4

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline