Upper Class
- Multi course restaurant quality meals and beverages served including high tea on daytime flights; welcome drink prior to takeoff; in flight stand up bar
- Audio/Video On Demand and in seat power; mobile connectivity and Wi-Fi available for a fee on half the fleet.
- Suites transform into 33 inch wide bed with 6 feet 6 inch length except on A330s between London-New York where seats transform to 7 feet 2 inch beds; seats laid out in herringbone configuration provide privacy and aisle access
- Duvet, pillow and amenity kit provided
- Snooze zone in designated part of aircraft for those passengers flying overnight who have already dined and wish not to be disturbed; immediately after takeoff, lights are dimmed and there is minimal disruption until breakfast; passengers who want to eat but have elected to be in the snooze zone can eat their meals at the bar
- Baggage allowance of 3 x 32kg bags
- Chauffeur service from home/hotel to airport available at certain hubs
Premium Economy
- Superior meal and beverages service more similar to that of Business Class includes high tea on long haul day flights comprising of cupcakes, finger sandwiches and tea selection
- Audio/Video On Demand and in seat power; mobile connectivity and Wi-Fi available for a fee on half the fleet.
- Seat pitch of 37 to 38 inch with a seat width of 21 inch
- Blankets, pillow and amenity kit provided
- Baggage allowance of 2 x 23 kg bags and more on some flights
Economy Class
- Full meal and drink service as well as snack service
- Audio/Video On Demand; mobile connectivity and Wi-Fi available for a fee
- Seat pitch of 31 inch with extra legroom (additional 3 inch) or exit row seats available for purchase
- Blankets and pillows provided; amenity kit on night flights
- Baggage allowance of 1 x 23kg bag with more on some routes
- Commenced operations with London-New York service in 1984
- Bought new aircraft and expanded long haul route network during the 1990s
- Owned by the Virgin group (51%) and Singapore Airlines (49%) since 2000
- UK’s second largest long haul airline operator after British Airways
- Planning to start domestic services within the UK in 2013
- A330-300
- A340-600
- 747-400
- 787-9
COVID-19 Compliance (6/7)
– COVID-19 website information and instructions
– Social distancing on boarding
– Flight attendant Personal Protection Equipment
– Face masks compulsory
– Meal service modified
– Passenger Sanitizer Kit
– Deep clean of aircraft
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