Wednesday, February 15, 2023
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    Product Rating 7/7

    Rating Criteria

    COVID-19 Star Rating Breakdown 7/7

    Rating Criteria

    Upper Class

    • Multi course restaurant quality meals and beverages served including high tea on daytime flights; welcome drink prior to takeoff; in flight stand up bar
    • Audio/Video On Demand and in seat power; mobile connectivity and Wi-Fi available for a fee on half the fleet.
    • Suites transform into 33 inch wide bed with 6 feet 6 inch length except on A330s between London-New York where seats transform to 7 feet 2 inch beds; seats laid out in herringbone configuration provide privacy and aisle access
    • Duvet, pillow and amenity kit provided
    • Snooze zone in designated part of aircraft for those passengers flying overnight who have already dined and wish not to be disturbed; immediately after takeoff, lights are dimmed and there is minimal disruption until breakfast; passengers who want to eat but have elected to be in the snooze zone can eat their meals at the bar
    • Baggage allowance of 3 x 32kg bags
    • Chauffeur service from home/hotel to airport available at certain hubs

    Premium Economy

    • Superior meal and beverages service more similar to that of Business Class includes high tea on long haul day flights comprising of cupcakes, finger sandwiches and tea selection
    • Audio/Video On Demand and in seat power; mobile connectivity and Wi-Fi available for a fee on half the fleet.
    • Seat pitch of 37 to 38 inch with a seat width of 21 inch
    • Blankets, pillow and amenity kit provided
    • Baggage allowance of 2 x 23 kg bags and more on some flights

    Economy Class

    • Full meal and drink service as well as snack service
    • Audio/Video On Demand; mobile connectivity and Wi-Fi available for a fee
    • Seat pitch of 31 inch with extra legroom (additional 3 inch) or exit row seats available for purchase
    • Blankets and pillows provided; amenity kit on night flights
    • Baggage allowance of 1 x 23kg bag with more on some routes
    • Commenced operations with London-New York service in 1984
    • Bought new aircraft and expanded long haul route network during the 1990s
    • Owned by the Virgin group (51%) and Singapore Airlines (49%) since 2000
    • UK’s second largest long haul airline operator after British Airways
    • Planning to start domestic services within the UK in 2013
    • A330-300
    • A340-600
    • 747-400
    • 787-9

    COVID-19 Compliance (6/7)

    – COVID-19 website information and instructions
    – Social distancing on boarding
    – Flight attendant Personal Protection Equipment
    – Face masks compulsory
    – Meal service modified
    – Passenger Sanitizer Kit
    – Deep clean of aircraft


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